Error occurred while trying to load the controller

[sheltmire]

Hi,

Honestly tried to find this before posting in on the board, but couldn't locate a thread about it.

I recently reformatted my computer, upgraded to XP service pack2 and Pro Tools LE 7 for Digi 007.
I was able to run Pro Tools with no problem. I then installed Antares AutoTune, Waves Gold Bundle and Xpand! Multi-Synthesis Sound Factory. When I tried to run Pro Tools again, I got this error message before PT could finish initializing:

ERROR OCCURRED WHILE TRYING TO LOAD THE CONTROLLER PERSONALITY "DIGI002".

When I click "ok", another message pops up behind the first one, but it's only up for a split-second before the entire PT window just closes, so I don't know what it says.

I uninstalled all the plugin bundles and uninstalled Pro Tools. After reinstalling Pro Tools LE 7, I still get the same message when I try to open the program.

Anyone have any experience with this?

[spkguitar]

Have you tried trashing your preferences?

Is Pro Tools installed on the system drive in it's standard location?

[spkguitar]

What version of autotune?
What version of waves?

[sheltmire]

Hi spkguitar,

How do I "trash" preferences?

As for the waves, it's version 4. I got it when I originally bought the Digi002 a few years ago. Although I can't be sure, I hope it's the original disc that came with the bundle and not some trial CD. I've received no "expires in 14 days" notice, so it may be the actual bundle disc.

The Antares Autotune software is relatively new. I bought it last year I think. I don't know the version off hand.

I read the Digidesign compatibility charts and, as I recall, there shouldn't be a conflict with older plugins and PT LE 7, right?

[spkguitar]

How do I "trash" preferences?

Trashing prefs is covered in the General Troubleshooting thread

- Delete DAE and Pro Tools preference files
Start Menu > My Computer > Local Disk(C:) or correct hard drive (click "show the contents of this drive" if the files aren't displayed) > Program Files > Common Files > Digidesign > DAE > Right-click on the DAE Prefs folder and delete.
Start Menu > My Computer > Local Disk(C:) > Documents and Settings > "Your user folder" > Application Data > Right-click on the Digidesign folder and delete. (If the Application Data folder is not showing: Tools Menu > Folder Options > View Tab > Select "Show Hidden Files and Folders" > Click Apply and OK.)

- Delete the Digidesign Databases folders for all hard drives
Start Menu > My Computer > Local Disk (C:) > Digidesign Databases > Right-click on the Digidesign Databases folder and delete. Repeat for all hard drives.
Start menu > My Computer > Local Disk (C:) > Program Files > Digidesign > Pro Tools > Databases > Right-click on the Volumes folder and delete.

And...

I read the Digidesign compatibility charts and, as I recall, there shouldn't be a conflict with older plugins and PT LE 7, right?

I beleive you might be wrong about that.
Plug-in and Software Compatibility with Pro Tools 7

I know that Antares has released a Maintenance release for Autotune. Current working version is 4.3.10 and can be downloaded from their website.

And even though it's not listed on the compatibility page, I'm almost positive that there is an update for the waves plugins. You are probably going to get hit by the WUP, though.

[sheltmire]

Okay, thanks for those links. Autotune appears to be okay, but I may have to be hit with that Waves update program like you said.

To answer your other question, Pro Tools is installed on my D drive rather than my C drive, but this has never posed a problem with Pro Tools or any other software I've used. They are both physically the same drive, which is the bootup drive, even though they're listed separately. I found this out when I installed a separate 400 gig drive two days ago - the 'F' drive.

[spkguitar]

To answer your other question, Pro Tools is installed on my D drive rather than my C drive, but this has never posed a problem with Pro Tools or any other software I've used. They are both physically the same drive, which is the bootup drive, even though they're listed separately. I found this out when I installed a separate 400 gig drive two days ago - the 'F' drive.

It is not a good idea to install Pro Tools (and plugins etc) to anything but the system drive on windows systems, and it may just be what is causing your original error. Other programs? Yeah, sure. Pro Tools? nope.

Try a re-install with Pro Tools (and any plugins for it) on the same drive as the OS.

[sheltmire]

Well, I'll try it. I'll be annoyed if that's the problem though... the OS drive is only 15 gigs. And, like I said, my previous version of Pro Tools ran on the D drive for years without a hitch. I probably should have just left well enough alone, but I'm a sucker for upgrades.

Thanks so much for your help!

[sheltmire]

You were right! I reinstalled Pro Tools to the C drive, along with all of the plugins. Now, everything is working just fine.

Thanks so much for your help and I hope this thread comes in handy for someone else.