Pro Tools HD 8 to 9 (free upgrade) ?

[lightninhopkins]

Eric, seems like you're right on the money.

I bought this from a person who is reputable, and many probably heard of his name. I wont mention who he is here as I assume he will fix things and make it right.

There was a FRAGILE sticker conveniently placed on the section of the box which prints, "CROSSGRADE". I was wondering why there is a FRAGILE sticker on that spot of the box.

So this means that it can't get a free upgrade to HD9?

Does it also mean that this HD1 card is registered to someone else?

I don't like getting ripped off, especially when I trust someone for a number of years.

[lightninhopkins]

For all the people having this problem, did you get a yellow registration card or a white registration card?

In the past, all my HD packs had a yellow sticker with a REG ID which lets you register. This one only had a white card, REG ID rectangle was blank.

Anyone know the difference with a yellow reg card that has an ID and a white reg card with no ID?

[Eric Lambert]

Originally Posted by lightninhopkins

I don't like getting ripped off, especially when I trust someone for a number of years.

I'm sorry to hear about the confusion. Let us know how it goes with the seller.

[kd_special]

Originally Posted by Eric Lambert

If you exchanged PCI to PCIe and received a boxed version of PT8 you're not eligible.

I should be eligible considering I bought these cross grades after PT 9 was available. After Nov 11 2010 (And on the store web site I can't even see a PT 8 HD purchase option)

As well the dealer that I bought them from told me I would either get PT 9 shipped with cards or PT 8 which then would be a free upgrade to PT9.

I plan on calling him I guess when its time to really upgrade. And he will have to call Avid for me. I did buy 3 HD 3 cross grades.

kd

[lightninhopkins]

Everyone else who has this issue, Avid called me and helped me with the registration. It was just a fluke apparently, but they helped register it over the phone.

I also got the HD 9 upgrade email.

Thanks again for everyone's assistance.

[Eric Lambert]

Originally Posted by lightninhopkins

Everyone else who has this issue, Avid called me and helped me with the registration. It was just a fluke apparently, but they helped register it over the phone.

I also got the HD 9 upgrade email.

Thanks again for everyone's assistance.

That's great news!

[Slim Shady]

Had this happen very recently with a client's HD2 purchase - there was no registration cards in the boxes, ended up having to call Avid and sit on hold for 45 minutes before I was able to talk to someone, who then sent me an email which I had to reply to with scans of purchase receipts to prove we made the purchase.

It was a bit of a hoop jumping nightmare, but eventually it all got sorted. Seems to be getting more common that Avid is shipping out products w/o registration cards though, so beware!