Activation + registration?

[_donk_]

Hey All.

I just got an Mbox2 including Pro Tools LE 8. Since there's been some problems with the installation (which turns out to be the install disc), I just have a few questions...

First of all, I registered my product - where can I see the product now? I thought I would be able to see my products under My Digi, but somehow there's nothing...

Secondly - where am I to find my activation code? The one in the sleeve of the setup guide doesn't work (and I have tried switching '0's with 'O's etc) so I guess that isn't it?

[sw rec]

"The one in the sleeve of the setup guide doesn't work (and I have tried switching '0's with 'O's etc) so I guess that isn't it? "

It's case-sensitive, and the spaces have to be there too.
There is ZERO margin for error!!
And yes, those are all zeroes, not oh's.
Probably starts something like:
DIGI0800 etc etc?

[_donk_]

Originally Posted by sw rec

"The one in the sleeve of the setup guide doesn't work (and I have tried switching '0's with 'O's etc) so I guess that isn't it? "

It's case-sensitive, and the spaces have to be there too.
There is ZERO margin for error!!
And yes, those are all zeroes, not oh's.
Probably starts something like:
DIGI0800 etc etc?

OK thanks for quick reply.
Now I have tried the activation code again (and again and again) and it still doesn't work. What could be the problem here?

[sw rec]

Spaces and everything? Okay, next thing to do is call Digi CSA and let them know, you should be on file if you registered and they can probably give you a backup code.

CSA Phone: 650.731.6198

• Monday thru Thursday: 8:00am - 12:00pm | 1:00pm - 5:00pm PST
• Friday: 8:00am - 12:00pm | 1:00pm - 4:00pm PST

[_donk_]

OK thats what i figured - I live in Denmark however where for some reason no one answers the phone when I try to call support. This is really poor customer service by Digidesign... I guess I just have to keep trying. Thanks for the help.

[sw rec]

They always answer for me but I do have to admit I spend what seems like an ETERNITY on hold......extremely helpful once I get through, though.
I'd suggest e-mailing them, but last time I tried it that way it took over a MONTH to get a reply, by which point, of course, I had already resolved the problem. AND got smarter in the process!!!!

[_donk_]

Yeah I dont even get on hold - it just keeps on ringing

And I would really like to get smarter during this proces but I can't shake of the feeling of being the main character of a Kafka novel using the support site, trying to call support etc. - NO DOORS JUST WALLS EVERYWHERE

In the end I guess I just have to call the american support as it seems the danish support line isn't working.

Anyway I really appreciate the help

[Avid]

Check your email for the info we sent you just now.

[sw rec]

I knew they'd step up! Let us know how this works out!!!!!!
(BTW, you might be able to copy-paste any codes they send you...)

[_donk_]

OK in opposition to the danish phone support this place is GREAT support

The replacement code I got by email doesn't work though - Im looking for the activation code and not the authorization code (whats the difference?).