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#1
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Avid's Terrible Website
F*** me, trying to buy pro tools from Avid's website is too painful. First off, it doesn't like chrome, every time I select the subscription and add to cart it wants to change from USD to Euro, great, I'm in the EU, but then it reloads back into USD and the merry-go-round goes on and on.
In Safari I get past that bug but in the checkout, if you're a business with a vat number you can only use that paying with a credit card, if you switch to Paypal it insists on charging vat. I went to Thomann and two clicks it was bought and paid for, your loss Avid! Now, I'm on day 2 of trying to download pro tools through their stupid Avid Link app. It's taking forever and there is no resume for downloads should the connection get interrupted which happens a lot. Painful painful painful. All that aside, the website is awful, so complicated, messy, and ugly, my Avid is full of complex terms and stuff that doesn't work. Terrible experience. If I was a new customer I'd be put off ever trying to buy pro tools. God, I miss Digidesign. Moan over but still trying to download pro tools. |
#3
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Re: Avid's Terrible Website
I agree.
It's a mess.
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Mac mini M2 16GB RAM macOS 13.4.1. PT Studio 2023.6. Topping E30 II DAC, Dynaudio BM6, 2 x Artist Mix, SSL UC1, Control on iPad. |
#4
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Re: Avid's Terrible Website
I went to audiodeluxe. Used voucher, used delux-bucks, ended up quite cheaper than avid, and no hassle.
Clicked an avid-link just yesterday. Response: 404 Yeah it is a mess.
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Free beer tomorrow !! - but until then - we're stuck in the present moment |
#5
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Re: Avid's Terrible Website
I have the impression Avid has no web team, that they must hire in contractors/a web firm as needed. That's based on reporting a simple error on Avid's web site and support telling me it will get fixed but will take a while, and it's been months. For something that small to large companies I've worked at would have stuff as simple as that fixed within a day or so of having a ticket filed. ¯\_(ツ)_/¯ (fond memories of the other extreme of consulting at Google Cloud and reporting missing/wrong links in Google Cloud website content and watching the web content team roll the ticket to different teams around the world to fix the issue fairly fast. Yes not everybody is Google, but still jeez.).
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#6
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Re: Avid's Terrible Website
Support is the single reason I NEVER suggest buying Pro Tools directly from Avid. Going to a retailer is the better option. In the US, Sweetwater, Dale Pro Audio, Alto Music, GC Pro. In Europe, Thomann...Being able to reach someone is really important(and buying direct doesn't save you a dime anyway)
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#7
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Re: Avid's Terrible Website
Stuff like this is why I've always laughed myself silly whenever people claim Avid's success is only due their marketing.
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Bob's room 615 562-4346 Interview Artists are the gatekeepers of truth! - Paul Robeson |
#8
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Re: Avid's Terrible Website
Quote:
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Dell XPS 8900 i7-6700K CPU @ 4.00GHz 64 Gig Memory:Seagate 2x 2TB, 4TB,500gb EVO OS Windows 10 pro PT 2023.3 Studio through an A&H Qu-32 |
#9
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Re: Avid's Terrible Website
Okay, so its not just me. I tried to use Avid Link the other night to upgrade to PT 3 2023 and it would simply not download anything. Download not available was all I got. I couldn't even update Avid Link itself!!!
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"Never believe anything you hear in a song." Tyrion Lannister, Game of Thrones Owner: Dragon Rock Productions LLC |
#10
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Re: Avid's Terrible Website
Quote:
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2023.12.1 Ventura 13.2.1 Enjoy the Journey.... Kev... |
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