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  #1  
Old 02-10-2023, 01:36 PM
Fransound Fransound is offline
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Join Date: Feb 2023
Location: Buenos Aires, Argentina
Posts: 2
Default EUCON not communicating with my workstation

Hi,

I have an Artist Control. The unit works fine on one computer, but I'm not able to use it on my other computer with Big Sur Mac Os. It looks like a configuration problem, but I can't seem to figure out what's wrong.

I've tried installing a couple of EUCON versions, now I'm on 4.8.6.78.

EUCON has no problem finding the Artist Control, but the problem is it can't find my computer under "Workstations".

I've already allowed "EuControl" and "MCClient" to control the computer on the Accesibility tab, but still no success.

I've already uninstalled, reinstalled, restarted everything. I have no clue what to do next.

I hope someone can help me. Thanks!

Francisco


IMac 21.5 Inch, 2017
Mac Os Big Sur 11.2.3
EUCON 2.8.6.78
Avid HD Omni
Avid Artist Control
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  #2  
Old 02-11-2023, 08:26 AM
EddieJones's Avatar
EddieJones EddieJones is offline
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Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,572
Default Re: EUCON not communicating with my workstation

Can you do this for me. Run the installer you last used. Check remove all Apps and remove al Prefs. Reboot and install EUCON 22.12. Then post back here if it still doesn't work. On the small EuControl Icon up on the notification bar there a menu item called Collect Support files. Whether it works or not after this can you post them(or a link) It would help know whats going on.
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  #3  
Old 02-13-2023, 09:34 AM
Fransound Fransound is offline
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Join Date: Feb 2023
Location: Buenos Aires, Argentina
Posts: 2
Default Re: EUCON not communicating with my workstation

Hi Eddie, thanks for replying!

I just did everything you said and still had no success.

Here's a download link of the ZIP file that came out after clicking on "Collect Support files", on the Eucontrol Icon.

https://drive.google.com/file/d/1yXR...usp=share_link

The unit has previously worked well on the same computer, but the OS was updated recently. Please let me know if you can think of anything else I could do, otherwise I'll send it straight to Avid.

Thank you. Best,

Francisco


IMac 21.5 Inch, 2017
Mac Os Big Sur 11.2.3
Avid Pro Tools Ultimate 2022.7
EUCON 4.10.2.81
Avid HD Omni
Avid Artist Control
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