Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Thread Tools Search this Thread Display Modes
Old 07-20-2022, 05:19 AM
psycho_monkey psycho_monkey is offline
Join Date: Nov 2005
Posts: 109
Default Avid, you were only meant to cancel the ONE subscription!

Very frustrating issues with Avid Online sales. Posting here hoping to find a solution!

Purchasing upgrades at the label studio I work at is hard - I literally have to have someone there with me with an Amex.

So we purchased the PT subscription plan. It didn't seem to go through; so we tried it again.

A couple of hours later, 2 support plans appeared.

So - I opened a case asking them to cancel one of them.

They did - except they cancelled BOTH plans. Which would have been fine, only they only refunded one of them.

I've opened cases online; no response in a week (we've got an ultimate subscription in a large studio - this is not great customer support!). Chatbot is useless; customer service agents are not online ever.

So - what are my options? take out an ASC to order the refund - pay for another subscription, in order to get a supported product so I can request a refund on the first one? Wait and hope the studio can limp along until Avid decide to answer the case?

If I do take out an ASC, will it be refunded since clearly it's an error on the part of Avid?

This is really frustrating. I'm normally a defender of Avid but this is starting to test my patience.

The tech support from Waves (callback on a sunday) was insanely good by comparison.
Reply With Quote
Old 07-20-2022, 11:13 AM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Sep 1999
Location: Earth
Posts: 10,062
Default Re: Avid, you were only meant to cancel the ONE subscription!

Sorry about this! Couldn't find anything based on your DUC email... what's the case #?
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cancel Subscription DDhayes Pro Tools 2 04-23-2022 10:33 AM
How do I cancel a subscription? lamorgan Licensing & Accounts 1 06-28-2020 02:20 AM
How can i cancel my subscription??? andrea daniele Licensing & Accounts 4 05-20-2020 08:23 PM
PSA: Make sure to cancel your Pro Tools Expert "subscription" billcarroll General Discussion 40 06-15-2018 12:41 AM

All times are GMT -7. The time now is 05:18 PM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com