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Old 07-17-2022, 12:58 PM
axelvasquezmusic axelvasquezmusic is offline
Join Date: Jul 2022
Location: PERU
Posts: 1
Default Billing issue & my product did see on products page

Hi , i renew the AVID PRO TOOLS STUDIO EDU plan and make a payment, its billed from my bank account but i cn see on my product page ilok or other, only view the invoce and number.

Need this licence to work
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Old 07-17-2022, 01:05 PM
PhilipKapadia's Avatar
PhilipKapadia PhilipKapadia is offline
Join Date: Nov 2020
Location: London
Posts: 86
Default Re: Billing issue & my product did see on products page

Hi there,
Are you not able to find ProTools in your MyAvid page?

It should appear here: https://my.avid.com/products

Screenshot 2022-07-17 210422.jpg

If you're still having issues send me an email and I can assist: philipkapadia@gmail.com
Editing Move Magic
Media Composer Ultimate 2022.7 | Pro Tools Studio 2022.6 | Sibelius Artist 22022.5
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Old 07-20-2022, 10:15 AM
cvicente22's Avatar
cvicente22 cvicente22 is offline
Join Date: Jan 2018
Location: Pasay Philippines
Posts: 15
Default Re: Billing issue & my product did see on products page

Hi - I see that your Pro Tools Studio EDU is already available in your View My Products page, and our CS rep responded via case ticket. Is there anything else we can assist you with? Please let me know. Cheers!
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