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  #1  
Old 08-27-2020, 12:17 PM
nedd nedd is online now
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Default DADman disconnecting from MTRX Studio

Already for few days I have this problem where DADman, after hour or two start disconnecting from MTRX Studio. Audio keeps on working but DADman goes to blue "Disconnected" and after about 5-10 seconds locked again but few seconds later disconnect...and it goes on and on until I restart computer.

I have Mac Pro 5.1 on Mojave 10.14.6, Pro Tools HDX2 2020.5, Sync HD, 8x8x8 I/O, latest Eucon (Dock and Control), latest Software/Firmware on MTRX Studio. It was running great until about 3 days ago.

First I suspected Dante, did what Jan suggested (Multicast static port), then even turned Dante off but it was still happening.

Just few hours ago I added separate gigabit switch, connected directly to main router, connected MTRX, Dock, Second ethernet port of my Mac (for Dante) and everything was fine for about an hour. I was only playing around with Reason intro thru Dante, no Pro Tools and then it started again.

Are there any more places I should look at? Or it could be MTRX Studio that is faulty?

thanx, Nenad

...
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  #2  
Old 08-27-2020, 12:37 PM
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creativecontrol creativecontrol is offline
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Default Re: DADman disconnecting from MTRX Studio

Greetings,

Do you have your wide area network on the same subnet as your Dante, DAD and EUCON devices?


Jeff



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  #3  
Old 08-27-2020, 12:41 PM
nedd nedd is online now
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Default Re: DADman disconnecting from MTRX Studio

I think they are all on the same subnet.
I didn't do any manual configurations, just let everything be auto connected using DHCP.
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  #4  
Old 08-28-2020, 01:58 AM
nedd nedd is online now
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Default Re: DADman disconnecting from MTRX Studio

...

It's disconnecting agin, after two hours of computer being on, didn't even start the Pro Tools yet. Please Help!

...
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  #5  
Old 08-28-2020, 04:56 AM
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creativecontrol creativecontrol is offline
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Default Re: DADman disconnecting from MTRX Studio

We need to collect more information about your configuration. Please start a case, send me the case number I will get it escalated.

https://avid.secure.force.com/pkb/ar...-Case-Creation


best,


Jeff



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  #6  
Old 08-28-2020, 05:14 AM
nedd nedd is online now
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Default Re: DADman disconnecting from MTRX Studio

Thank you Jeff, Is there anything else I could try before escalating the case? Some sort of resets?
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  #7  
Old 08-28-2020, 12:15 PM
nedd nedd is online now
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Default Re: DADman disconnecting from MTRX Studio

...


Case nr 04008718


...
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  #8  
Old 08-28-2020, 12:26 PM
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Default Re: DADman disconnecting from MTRX Studio

Thanks. Expect to be contacted shortly.


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  #9  
Old 08-28-2020, 12:48 PM
nedd nedd is online now
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Default Re: DADman disconnecting from MTRX Studio

Thank, I am ready for contact!
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  #10  
Old 02-11-2021, 06:48 PM
DL@DSTR DL@DSTR is offline
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Default Re: DADman disconnecting from MTRX Studio

Curious, was this resolved? If so, what was the issue?
We're experiencing the same issue with DADman going offline (disconnected) sometimes briefly (10-30 sec), sometimes longer.
DADman s/w v.5.4.2.1, Mac Pro 2019, macOS v.10.15.7 (Catalina), Avid S6 M40 v.2020.11.0.187

Doug Leake
Daystar Television Network
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System Details - Multiple Audio Suites with the following similar setup:

Hardware:
Mac Pro 2019, 3.2 GHz 16-Core Intel Xeon Processor, 128 GB 2933 MHz RAM with AMD Radeon Pro 580X 8 GB Graphics. ATTO FastFrame NS12 Dual 10GB Fiber Card and HDX (1) card.

Avid MTRX Studio, Avid S6-40 w/3 fader, 4x Knob, 3x Process & 3x Display Modules, Genelec 5.1 Monitoring System w/8040, 8020 & 7040

Software:
macOS Catalina 10.15.6, Pro Tools 2020_05, DADman, Audinate Dante Controller & DVS
Plug-ins:
Avid Complete Bundle
Waves V11 w/Diamond, 360º Surround Tools, Studio Classics & Vocal Rider.
iZotope RX 7 and Ozone 8
Antares Auto-Tune Evo
and more
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