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Old 08-01-2022, 10:00 AM
jesele jesele is offline
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Default Changed email address, licenses lost

Hi, I changed our email address from ... to ... and now 3 Pro Tools Studio + 21 Sibelius Ultimate and who know what else are missing. Only our Pro Tools Ultimate is still there + a bunch of old and free licenses.
Why is it always like playing Russian Roulette when you have to deal with Avid accounts?

Jesper

EDIT: OK, they seem to be back now.
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Last edited by jesele; 08-01-2022 at 10:16 AM.
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Old 08-10-2022, 11:37 PM
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jeffro jeffro is offline
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Default Re: Changed email address, licenses lost

Glad it's resolved, but might be a good idea to start a support case (if you haven't already) to review what happened. Licenses should not be lost just by changing an account's email address.
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Old 08-11-2022, 01:51 AM
jesele jesele is offline
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Default Re: Changed email address, licenses lost

Thanks Jeffro. I did start a support case, but I think it just took some time for everything to show up. It was all there after an hour or so.

Jesper
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http://vicc.se/studio-alpha/
http://jesperelen.com
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