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Old 07-20-2022, 05:19 AM
psycho_monkey psycho_monkey is offline
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Posts: 109
Default Avid, you were only meant to cancel the ONE subscription!

Very frustrating issues with Avid Online sales. Posting here hoping to find a solution!

Purchasing upgrades at the label studio I work at is hard - I literally have to have someone there with me with an Amex.

So we purchased the PT subscription plan. It didn't seem to go through; so we tried it again.

A couple of hours later, 2 support plans appeared.

So - I opened a case asking them to cancel one of them.

They did - except they cancelled BOTH plans. Which would have been fine, only they only refunded one of them.

I've opened cases online; no response in a week (we've got an ultimate subscription in a large studio - this is not great customer support!). Chatbot is useless; customer service agents are not online ever.

So - what are my options? take out an ASC to order the refund - pay for another subscription, in order to get a supported product so I can request a refund on the first one? Wait and hope the studio can limp along until Avid decide to answer the case?

If I do take out an ASC, will it be refunded since clearly it's an error on the part of Avid?

This is really frustrating. I'm normally a defender of Avid but this is starting to test my patience.

The tech support from Waves (callback on a sunday) was insanely good by comparison.
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Old 07-20-2022, 11:13 AM
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jeffro jeffro is offline
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Default Re: Avid, you were only meant to cancel the ONE subscription!

Sorry about this! Couldn't find anything based on your DUC email... what's the case #?
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