Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Mixing > Avid S1, S3, Dock and Control App

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-29-2024, 02:15 PM
Mixmaster Rick Mixmaster Rick is offline
Member
 
Join Date: May 2017
Location: Boston USA
Posts: 193
Default Dock Encoders Unable to Adjust Plugin

macOS Sonoma 14.7.1 (23H222)
Pro Tools version 2024.6.0
EuCon version 2024.10.0.19
iPad OS 18.1.1

I use two S1's with my Dock in a Hybrid environment. While the majority of my inserts are hardware I'm having difficulty with the Dock encoders; this is something I've experienced on and off for several years.

As an example I use a metering plugin by Klanghelm called VUMT. It's in the first insert slot on each track. It gives me the ability to change the levels (Left or Right) of a track and I am trying to reduce the level on the left side of a Stereo Audio track but the encoder won't budge. If I push the encoder in it will zero-out the level. The right side works fine. If I select another audio track that uses the same plugin I am able to change the left or right side fine with the encoders.

A year ago I had this issue and after many discussions in forums about it I was told to replace the Dock; that the encoder was an issue. So here I am with a new Dock experiencing the same issues.

Please let me know if you need any further information.

Best,

Rick
__________________
Pro Tools Studio 2024.3.1, Mac Studio 2023 M2 Ultra, 64GB RAM, macOS Sonoma 14.7.1 (23H222), UAD Apollo X16, UAD Apollo X8, Apollo x6 (2), UAD-2-Satellite-TB3-Octo, UAD-2-Satellite-TB3-Quad, Avid Dock w/ iPad Pro 12.9", Avid S1 (2) w/ iPad Air 10.9", Neumann KH 310 w/ KH750 Sub, Genelec 8320A, Adam Audio T7V w/ Sub8, G-Technology TB3 x 6
Reply With Quote
  #2  
Old 11-30-2024, 02:00 PM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,940
Default Re: Dock Encoders Unable to Adjust Plugin

If a different track works on that sme encoder then its not hardware. Can you try to make a custom knobset and put the knobs somewhewre else? Does the one that doesnt work on the Dock work fine on the S1?
Reply With Quote
  #3  
Old 12-03-2024, 03:14 PM
Mixmaster Rick Mixmaster Rick is offline
Member
 
Join Date: May 2017
Location: Boston USA
Posts: 193
Default Re: Dock Encoders Unable to Adjust Plugin

I apologize for the delay in responding; I've been traveling.

I've tried custom mappings and various plugins on different tracks and it seems that the top encoder on the left bank and bottom encoder on the right bank do not work at all.

Any idea on how I should proceed?

Best
__________________
Pro Tools Studio 2024.3.1, Mac Studio 2023 M2 Ultra, 64GB RAM, macOS Sonoma 14.7.1 (23H222), UAD Apollo X16, UAD Apollo X8, Apollo x6 (2), UAD-2-Satellite-TB3-Octo, UAD-2-Satellite-TB3-Quad, Avid Dock w/ iPad Pro 12.9", Avid S1 (2) w/ iPad Air 10.9", Neumann KH 310 w/ KH750 Sub, Genelec 8320A, Adam Audio T7V w/ Sub8, G-Technology TB3 x 6
Reply With Quote
  #4  
Old 12-04-2024, 09:27 AM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,940
Default Re: Dock Encoders Unable to Adjust Plugin

You can opoen a case with Avid to get it repaired. This should be the lower of the two repair costs we quote.
Reply With Quote
  #5  
Old 12-04-2024, 05:38 PM
Mixmaster Rick Mixmaster Rick is offline
Member
 
Join Date: May 2017
Location: Boston USA
Posts: 193
Default Re: Dock Encoders Unable to Adjust Plugin

Thank you Eddie. I just opened Case 04901991.

I don't understand how this could happen to me a second time. This Dock was purchased this Summer to replace a Dock that experienced the exact same issue.
__________________
Pro Tools Studio 2024.3.1, Mac Studio 2023 M2 Ultra, 64GB RAM, macOS Sonoma 14.7.1 (23H222), UAD Apollo X16, UAD Apollo X8, Apollo x6 (2), UAD-2-Satellite-TB3-Octo, UAD-2-Satellite-TB3-Quad, Avid Dock w/ iPad Pro 12.9", Avid S1 (2) w/ iPad Air 10.9", Neumann KH 310 w/ KH750 Sub, Genelec 8320A, Adam Audio T7V w/ Sub8, G-Technology TB3 x 6
Reply With Quote
  #6  
Old 12-04-2024, 06:03 PM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,940
Default Re: Dock Encoders Unable to Adjust Plugin

Just to confirm as in the original post you say that encoder works sometimes and in the last post before opening a case you say it didn't work with anything?
Reply With Quote
  #7  
Old 12-04-2024, 06:31 PM
Mixmaster Rick Mixmaster Rick is offline
Member
 
Join Date: May 2017
Location: Boston USA
Posts: 193
Default Re: Dock Encoders Unable to Adjust Plugin

I tried various plugins on various tracks as well as created a custom map and the top left and bottom right encoders don't adjust any settings. But, each of those to respond to a push to set back to default.
__________________
Pro Tools Studio 2024.3.1, Mac Studio 2023 M2 Ultra, 64GB RAM, macOS Sonoma 14.7.1 (23H222), UAD Apollo X16, UAD Apollo X8, Apollo x6 (2), UAD-2-Satellite-TB3-Octo, UAD-2-Satellite-TB3-Quad, Avid Dock w/ iPad Pro 12.9", Avid S1 (2) w/ iPad Air 10.9", Neumann KH 310 w/ KH750 Sub, Genelec 8320A, Adam Audio T7V w/ Sub8, G-Technology TB3 x 6
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Avid Dock Encoders - Some Not Working Mixmaster Rick Avid S1, S3, Dock and Control App 17 04-25-2024 03:37 PM
Fabfilter Pro Q3 - Custom Mapping Dock Encoders anason-records Avid S1, S3, Dock and Control App 1 02-01-2023 08:10 AM
Merge two plugins in dock encoders Guancho Avid S1, S3, Dock and Control App 7 10-11-2022 04:56 PM
Dock with S1 fader and encoders !? Eneco Avid S1, S3, Dock and Control App 10 09-08-2021 12:06 PM
Have option to spill plugin parameters on top encoders or Dock Sean Bombz Avid S1, S3, Dock and Control App 3 05-17-2019 09:44 AM


All times are GMT -7. The time now is 07:46 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com