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#1
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macOS Sonoma 14.7.1 (23H222)
Pro Tools version 2024.6.0 EuCon version 2024.10.0.19 iPad OS 18.1.1 I use two S1's with my Dock in a Hybrid environment. While the majority of my inserts are hardware I'm having difficulty with the Dock encoders; this is something I've experienced on and off for several years. As an example I use a metering plugin by Klanghelm called VUMT. It's in the first insert slot on each track. It gives me the ability to change the levels (Left or Right) of a track and I am trying to reduce the level on the left side of a Stereo Audio track but the encoder won't budge. If I push the encoder in it will zero-out the level. The right side works fine. If I select another audio track that uses the same plugin I am able to change the left or right side fine with the encoders. A year ago I had this issue and after many discussions in forums about it I was told to replace the Dock; that the encoder was an issue. So here I am with a new Dock experiencing the same issues. Please let me know if you need any further information. Best, Rick
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Pro Tools Studio 2024.3.1, Mac Studio 2023 M2 Ultra, 64GB RAM, macOS Sonoma 14.7.1 (23H222), UAD Apollo X16, UAD Apollo X8, Apollo x6 (2), UAD-2-Satellite-TB3-Octo, UAD-2-Satellite-TB3-Quad, Avid Dock w/ iPad Pro 12.9", Avid S1 (2) w/ iPad Air 10.9", Neumann KH 310 w/ KH750 Sub, Genelec 8320A, Adam Audio T7V w/ Sub8, G-Technology TB3 x 6 |
#2
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If a different track works on that sme encoder then its not hardware. Can you try to make a custom knobset and put the knobs somewhewre else? Does the one that doesnt work on the Dock work fine on the S1?
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#3
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I apologize for the delay in responding; I've been traveling.
I've tried custom mappings and various plugins on different tracks and it seems that the top encoder on the left bank and bottom encoder on the right bank do not work at all. Any idea on how I should proceed? Best
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Pro Tools Studio 2024.3.1, Mac Studio 2023 M2 Ultra, 64GB RAM, macOS Sonoma 14.7.1 (23H222), UAD Apollo X16, UAD Apollo X8, Apollo x6 (2), UAD-2-Satellite-TB3-Octo, UAD-2-Satellite-TB3-Quad, Avid Dock w/ iPad Pro 12.9", Avid S1 (2) w/ iPad Air 10.9", Neumann KH 310 w/ KH750 Sub, Genelec 8320A, Adam Audio T7V w/ Sub8, G-Technology TB3 x 6 |
#4
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You can opoen a case with Avid to get it repaired. This should be the lower of the two repair costs we quote.
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#5
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Thank you Eddie. I just opened Case 04901991.
I don't understand how this could happen to me a second time. This Dock was purchased this Summer to replace a Dock that experienced the exact same issue.
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Pro Tools Studio 2024.3.1, Mac Studio 2023 M2 Ultra, 64GB RAM, macOS Sonoma 14.7.1 (23H222), UAD Apollo X16, UAD Apollo X8, Apollo x6 (2), UAD-2-Satellite-TB3-Octo, UAD-2-Satellite-TB3-Quad, Avid Dock w/ iPad Pro 12.9", Avid S1 (2) w/ iPad Air 10.9", Neumann KH 310 w/ KH750 Sub, Genelec 8320A, Adam Audio T7V w/ Sub8, G-Technology TB3 x 6 |
#6
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Just to confirm as in the original post you say that encoder works sometimes and in the last post before opening a case you say it didn't work with anything?
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#7
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I tried various plugins on various tracks as well as created a custom map and the top left and bottom right encoders don't adjust any settings. But, each of those to respond to a push to set back to default.
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Pro Tools Studio 2024.3.1, Mac Studio 2023 M2 Ultra, 64GB RAM, macOS Sonoma 14.7.1 (23H222), UAD Apollo X16, UAD Apollo X8, Apollo x6 (2), UAD-2-Satellite-TB3-Octo, UAD-2-Satellite-TB3-Quad, Avid Dock w/ iPad Pro 12.9", Avid S1 (2) w/ iPad Air 10.9", Neumann KH 310 w/ KH750 Sub, Genelec 8320A, Adam Audio T7V w/ Sub8, G-Technology TB3 x 6 |
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