Pro Tools v5.1.3 Crash When Closing Session

[DigiTechSupt]

Originally posted by Chief Technician:
Downloaded and installed 5.1.3cs4. Crashing is occuring in different operations now.

<font size="2" face="Verdana, Arial">-In addition to checking your drives with Norton or Disk Warrior, scan your drives for the presence of a virus.

For example, if I open a session that has a different playback engine setting and I choose to switch the playback engine, I immediately freeze.

<font size="2" face="Verdana, Arial">What does DigiTest report?

Brent

[Chief Technician]

No viruses, and DigiTest checks out ok too.

Is there any explanation for this:

1. Crash trying to use Focusrite EQ plugin.
2. Crash during session load.
3. Crash loading insert "Comp 1" during session
load.
4. Crash between finishing a bounce and doing the
conversion.
5. Crash when choosing to switch to the previous
playback engine.

Something is causing these events, otherwise they wouldn't be happening. [img]images/icons/confused.gif[/img]

Any suggestions?

[DigiTechSupt]

At this point, I would figure that this behavior is being caused by unhealthy drives.

What utility did you use to format the drive?

What drives are you using: ATA, SCSI?

If SCSI, what SCSI card?

In the meantime, Run Disk Warrior (or something similar) and see what it reports.

Brent

[DTM Prod]

I've been having problems with PT crashes when I close sessions as well. I have the latest version of PTHD. In my case, it seems to be a Waves conflict with plugins using directconnect. Check this out on your system as well. If I have just directconnect, softsamplecell, stereomixer & the Waveshell 3.5 in my DAE folder, PT will crash on closing when having a Waves plugin instantiated. It doesn't matter which Waves plugin, and it only seems to crash when a waves plugin has been instantiated. No other plugins seems to bother for me. I've contacted both Digi & Waves. Digi takes the attitude that it's a Waves problem. Waves doesn't seem able to create the same conflict in their system so they're saying it's a problem with my system. But hearing that someone else is having this problem gives me hope that it's just not me. Give me a shout if you find a similar conflict......

[Chief Technician]

Brent,

I have used both Disk First Aid and Norton Utilities on my drives. Neither found any problems. I have also scanned for viruses, and found none.

I am using an ATA drive, and the drive was formatted using Drive Setup. A firewire drive, in the chain or not, is not making a difference.

Hence, my drives are not causing this.

For the Waves user, removing DirectConnect has, for the moment, migrated the problem from Waves to other plugins.

Digi, make a note of that. DirectConnect was interacting with Waves 3 in some fashion to cause some of these troubles.

[RobMacki]

I had similar problems when I upgraded to 5.1.+ and OS 9.+
It was my Adaptec scsi card. Adaptec doesn't like 9+
I went to ATTO and that fixed the problem. I spent hours on answer base until I found it.
I still had a session or two that was corrupted after that though.
Hope this helps. [img]images/icons/smile.gif[/img]

[FajitaTone]

Chief... is your system drive fragmented? I had the same problems until I ran SpeedDisk. Disk Doctor and Disk Warrior both found nothing, but my System Drive (MacintoshHD) had SEVERE fragmentation. Ran Speed Disk, all is well.

G4 466
786MB
PT 5.1.3 cs7 Meridian AV/Option
ATTO EPCI DC (digi SCSI-64 kit)
Unity

[Chief Technician]

Rob,

I'm not using SCSI. Internal ATA & Firewire all the way! [img]images/icons/grin.gif[/img]

Thanks for the suggestion though.

[putney2]

Same problem here. Cannot duplicate consistently.

G4/733...Promax dual monitor card
'New' apple drive setup partitions
Bit 3 Expansion w/ Mix and five mix farms (all OK)
Updated from 9.1 to 9.2.2
Updated from Waves 3.2 to 3.5
Absynth
Protools 5.1.1cs2 (and cs5)
DAE cs1
Atto firmware update 1.66 from 1.44
Atto driver update from 2.3.2 to 2.7 to 2.8.1
1 GIG memory (all clean)
No firewire
Fragmentation, Norton, Disk Warrior, NO Problems
SCSI Cables (all switched out)
reseated all cards
ran base extension plus digi/oms

Sorry if this reads like a check list, but I've done everything. Closing Protools randomly crashes.
One in twenty crashes list error two.

I'm not a novice, so any real help is appreciated.

[Alscher]

I've the same crashes when closing some mixing sessions (with lots of plug-ins) ... G-4 450MHz - 512 RAM - ATTO CARD with Digidrives and Cheetahs (formatted with FWB) ... OS 9.2.2 ..