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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#2
12-22-2020, 04:59 PM
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Re: Case in queue 18 days
Recall reading here that someone else (who couldn’t get a reply) got help by posting to Avid Pro Tools Support on Twitter:
https://twitter.com/avidsupport?lang=en Worth a try?
__________________
Pro Tools Ultimate 2022.12 
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#3
12-23-2020, 05:36 AM
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Re: Case in queue 18 days
We need to be patient. In my Case I'm receiving a mail per week at the best. Good luck!
Enviado desde mi Mi A1 mediante Tapatalk
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#4
12-23-2020, 12:36 PM
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Re: Case in queue 18 days
Patience is a wonderful thing... but 18 days is extreme. Sorry about this! Will escalate your case (and look into why it fell through the cracks).
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#5
12-23-2020, 04:22 PM
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Re: Case in queue 18 days
I am experiencing the same issues here, and it has been about the same length of time if not longer
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System Details
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#6
01-15-2021, 10:52 AM
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Re: Case in queue 18 days
Just to update, my case was resolved the following day!
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