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#1
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Pro Tools 12.7 not responding very often
So I keep having this issue with Pro Tools 12.7 where during startup and after startup it just stops responding. If playback or recording is going, it will continue to play audio and it will continue to record, but I can't take any actions. I've searched all the threads on this problem, I've removed a disc from my disc drive, I've tried disabling a floppy in bios (there isn't one), I've tried running as an administrator which worked for about a day, I've tried removing all my plugins, I even tried updating all the drivers for Pro Tools as well as my sound card and graphics card. I previously had Pro Tools 11 and I updated to 12.7 hoping it would solve this problem, but unfortunately it hasn't, and I'm going absolutely mad trying to make it work. There is no CPU spike during portions where Pro Tools is not responding. I'm also having an issue where Pro Tools is hanging for about ten minutes during "initializing databases."
Sandra is as follows. SiSoftware Sandra ID Host Name : user-PC Workgroup : WORKGROUP Computer Model : GigaByte GA-78LMT-S2P Chassis : GigaByte Desktop Mainboard : GigaByte GA-78LMT-S2P BIOS : Award (OEM) FDa 02/08/2012 Total Memory : 8GB DIMM DDR3 Processors Processor : AMD FX(tm)-8350 Eight-Core Processor (4M 8T 2.82GHz/4.24GHz, 2.22GHz IMC, 4x 2MB L2, 8MB L3) Socket/Slot : AM2r2/AM3 Chipset Memory Controller : AMD RS780/880 Host Bridge 2x 1.11GHz (2.22GHz) Memory Controller : AMD F15 (Orochi) CPU HT Hub 2x 1.11GHz (2.22GHz), 2x 4GB DIMM DDR3 1.35GHz 128-bit Memory Module(s) Memory Module : Kingston 9905403-447A00LF 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Memory Module : Kingston 9905403-447A00LF 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Video System Monitor/Panel : Dell Computer DELL P190S (1600x1200, 19.1") Monitor/Panel : Dell Computer DELL P190S (1600x1200, 19.1") Video Adapter : NVIDIA GeForce GTX 960 (8CU 1024SP SM5.0 1.19GHz/1.46GHz, 1MB L2, 4GB 6GHz/7GHz 128-bit, PCIe 2.00 x16) Video Adapter : NVIDIA GeForce GTX 960 (8CU 1024SP SM5.0 1.19GHz/1.46GHz, 1MB L2, 4GB 6GHz/7GHz 128-bit, PCIe 2.00 x16) Graphics Processor CUDA GP Processor : NVIDIA GeForce GTX 960 (1024SP 8C 1.19GHz/1.46GHz, 1MB L2, 4GB 6GHz/7GHz 128-bit) OpenCL GP Processor : NVIDIA GeForce GTX 960 (1024SP 8C 1.19GHz/1.46GHz, 128kB L2, 4GB 6GHz/7GHz 128-bit) Compute Shader Processor : NVIDIA GeForce GTX 960 (1024SP 8C 1.19GHz/1.46GHz, 1MB L2, 4GB 6GHz/7GHz 128-bit) OpenGL Processor : GeForce GTX 960/PCIe/SSE2 (4GB) OpenGL Processor : GeForce GTX 960/PCIe/SSE2 (4GB) Storage Devices WDC WD2000JD-98HBC0 (200GB, SATA150, 3.5", 7200rpm, 8MB Cache) : 186GB (E:) (F:) Seagate ST2000DX001-1CM164 (2TB, SATA300/600, 3.5", 7200rpm) : 2TB (C:) WDC WD800JD-22JNA0 (80GB, SATA150, 8MB Cache) : 75GB (G:) USB2.0 CardReader CF (USB2) : N/A (H:) USB2.0 CardReader SM XD (USB2) : N/A (I:) USB2.0 CardReader MS (USB2) : N/A (J:) USB2.0 CardReader SD (USB2) : N/A (K:) Optiarc DVD RW AD-7280S (SATA150, DVD+-RW, CD-RW, 1MB Cache) : N/A (D:) Logical Storage Devices Record (E:) : 87GB (NTFS, 4kB) @ WDC WD2000JD-98HBC0 (200GB, SATA150, 3.5", 7200rpm, 8MB Cache) System Reserved : 100MB (NTFS, 4kB) @ Seagate ST2000DX001-1CM164 (2TB, SATA300/600, 3.5", 7200rpm) Samples (G:) : 75GB (NTFS, 4kB) @ WDC WD800JD-22JNA0 (80GB, SATA150, 8MB Cache) Extra (F:) : 99GB (NTFS, 4kB) @ WDC WD2000JD-98HBC0 (200GB, SATA150, 3.5", 7200rpm, 8MB Cache) System (C:) : 2TB (NTFS, 4kB) @ Seagate ST2000DX001-1CM164 (2TB, SATA300/600, 3.5", 7200rpm) Removable Drive (H:) : N/A @ USB2.0 CardReader CF (USB2) Removable Drive (I:) : N/A @ USB2.0 CardReader SM XD (USB2) Removable Drive (J:) : N/A @ USB2.0 CardReader MS (USB2) Removable Drive (K:) : N/A @ USB2.0 CardReader SD (USB2) Optical Drive (D:) : N/A @ Optiarc DVD RW AD-7280S (SATA150, DVD+-RW, CD-RW, 1MB Cache) Peripherals LPC Hub Controller 1 : Gigabyte IXP SB600/700/800 SMBUS Controller LPC Hub Controller 2 : ATI (AMD) SB700/800 LPC host controller LPC Legacy Controller 1 : ITE IT8720F Audio Device : Gigabyte IXP SB600 High Definition Audio Controller Audio Codec : Realtek Semi High Definition Audio Audio Device : Gigabyte High Definition Audio Controller Audio Codec : nVidia 0072 Serial Port(s) : 1 Disk Controller : Gigabyte SB700/800 SATA Controller [IDE mode] Disk Controller : Gigabyte SB700/800 IDE USB Controller 1 : Gigabyte SB700/800 USB OHCI0 Controller USB Controller 2 : Gigabyte SB700/800 USB OHCI1 Controller USB Controller 3 : Gigabyte SB700/800 USB EHCI Controller USB Controller 4 : Gigabyte SB700/800 USB OHCI0 Controller USB Controller 5 : Gigabyte SB700/800 USB OHCI1 Controller USB Controller 6 : Gigabyte SB700/800 USB EHCI Controller USB Controller 7 : Gigabyte SB700/800 USB OHCI2 Controller FireWire/1394 Controller 1 : Adaptec TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller SMBus/i2c Controller 1 : ATI SB700 SMBus Printers and Faxes Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour) Printer : Microsoft XPS Document Writer (600x600, Colour) Printer : Journal Note Writer Driver (600x600, Colour) Printer : HP Photosmart Pro B8300 series (1200x1200, USB, Colour) Printer : HP Officejet Pro 8500 A910 (600x600, Colour) Printer : HP Officejet Pro 8500 A910 (600x600, USB, Colour) Printer : HP Officejet Pro 8500 A909a Series (600x600, Colour) Printer : HP LaserJet P1005 (600x600, USB) Printer : Fax - HP Officejet Pro 8500 A910 (200x200, Colour) Printer : Fax - HP Officejet Pro 8500 A910 (200x200, USB, Colour) Fax : Microsoft Shared Fax Driver (200x200) Scanners and Cameras Scanner : Hewlett-Packard HP Officejet Pro 8500 A910 (NET) (Scanner, USB) Peripherals Network Services Network Adapter : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (Ethernet, 1Gbps) Operating System Windows System : Microsoft Windows 7 Personal 6.01.7601 (Service Pack 1) Platform Compliance : x64 |
#2
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Re: Pro Tools 12.7 not responding very often
What interface are you using?
How many hard drives? What hard drive is for recording?
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#3
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Re: Pro Tools 12.7 not responding very often
Two things I notice in your Sandra report. Your drives have, at 8Mbs, very small caches. Mine, for example have 64Mbs. Also you might benefit from upping your RAM to 16Gbs. This would give you memory to play with so that , if you have not done so already, you can set a value in the Disc Cache section of the Setup/Playback Engine drop down other than Normal which equals zero.
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Dell Precision 490 Workstation, dual 4 core 5355 Xeon, 16gb Samsung DDR2 ECC Ram - Windows 7 Ultimate - Nvidia GTX 650 - 3 x Internal WD Blacks - PT 2018.3 - Digi 002R - Original Mackie HUI - 3 screens - JBL Monitoring. Dell XPS 8700 i7-4790 - 24gb RAM - Windows 10 - Nvidia GTX 1060 6GB with Studio driver 546.01 - 2 x Internal Samsung 860 EVO SSDs, and MSATA card - Davinci Resolve Studio 18.6.4 - 3 screens - Blackmagic Speed Editor - MK1 Presonus Faderport - Canon C100 mk2 - Atomos Ninja 2 - Zoom H2n |
#4
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Re: Pro Tools 12.7 not responding very often
Quote:
I'm a home recording type of guy, so I don't use a lot of plugins or memory. I just record my audio and get things mixed elsewhere. |
#5
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Re: Pro Tools 12.7 not responding very often
8GB is enough if everything else on your system is up to the task. Do you have any sleep modes on? This is a common issue and will kill any session you are working on. Also no power saving settings on?
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#6
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Re: Pro Tools 12.7 not responding very often
I turned off all my sleep settings and my power settings are set to high performance.
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#7
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Re: Pro Tools 12.7 not responding very often
Quote:
I'm using an M Audio profire 2626. I have four hard drives. After the reinstall I believe I'm recording to c, I may have to fix that. |
#8
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Re: Pro Tools 12.7 not responding very often
__________________
Janne What we do in life, echoes in eternity. |
#9
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Re: Pro Tools 12.7 not responding very often
But it's strange that this issue happens even before I start recording. Could that really be just because of the disc allocation?
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