002r midi ports not showing up in PT7

[Mcgrathx]

Just upgraded to PT7 and now the 002r midi ports are unavailable. When I open a session recorded before the upgrade, the midi track input and output selectors show previously selected "Digidesign digi 002 port emulated" (in italics) but if I select input it immediately changes to "All" with no other option and if I select output I get the options "None" or "Predefined>Microsoft Midimapper emulated". New midi or instrument tracks load with only "All" for input and "None" or the "Predefined>Microsoft Midimapper emulated" for output. I do not have this problem with the Mbox2 as the midi input/output selectors let me select the correct Mbox2 midi channels 1-16. I bought the Mbox2 to be able to do mobile recording and have been using the 002r for the last year with no problems. I have not yet upgraded to 7.0cs3 yet. Couldn't find an answer with a search.
Any clues anyone? Michael

e-machines 6811 laptop
Glyph external firewire 160Gb
Windows XP SP2

[Mcgrathx]

Nothing showing up in Setup>Midi>InputDevices. 002r 1394 connection seems good. Where are my 002r midiports? Michael

[SumOdRsn]

Same thing happened to me. Uninstalling and reinstall didn't work and neither did trashing the preferences and DAE folder. I ended up formating my computer and of course they showed up. There are some ways to try in the answerbase, but they didn't work for me.

http://answerbase.digidesign.com/detail.cfm?DID=27728

[Mcgrathx]

Did formatting cure your problem?

[SumOdRsn]

Yes. I got my midi ports back after doing that.

[Mcgrathx]

Well I tried trashing the prefs but it didn't work as well. I really hate the thought of formatting my C drive and starting from scratch. Maybe I'll try an uninstall and reinstall first.
Thanks, Michael

[SumOdRsn]

Yeah, try everything you can first. Definitely do an uninstall and see what happens.

[Mcgrathx]

OK! When I uninstalled and reinstalled PT7 and booted up PT with the 002r connected there are my missing 002r midi ports! But when I shut down PT and connect the Mbox2 and then reopen PT the Mbox2 is selected as the hardware interface but again no midi ports are not listed. So I will try each interface after completely shutting down the computer and see what happens. I would hate to have to reinstall PT each time just to use a different interface. Anyone using and 002r and Mbox2 with the same computer and having this problem? Michael

[Rail Jon Rogut]

Make sure the service MMERefresh.exe is running.

Did you install the software again with the 002 attached? If not, with the 002 attached and powered up, "Repair" your Pro Tools installation (without the MBox hooked up to the computer).

Rail

[Mcgrathx]

Yes, MMERefresh.exe is running. And yes, I reinstalled PT7 with only the 002r connected and that is when my 002r midiports reappeared. But now when I shut down and restart with only the Mbox2 connected the track input and output selectors show 002r midiports (in italics) and when selected change to "All" for input and "None" or "Predefined>MicrosoftMidiMapper (emulated) for output. Setup>Midi>Input Devices shows nothing the "MIDI input enable" box. How does one do a "repair" installation and what role does MMERefresh.exe play on boot? When setting up my system I made sure it was the only application left checked in msconfig as recommended by DIGI. Michael