Pro Tools 11 disappeared from 'Your Downloads'

[Mechanist]

I got the free student upgrade from pro tools 10 to 11 about half a year or more ago. I downloaded and activated it then removed it because the stuff i was doing didn't translate well on the new version....

Today i tried to get it again to give it another go but when i go to my downloads it is gone. I've read through a few FAQ's and the email that was sent with the free upgrade and they say i should be able to download it now at any time.... can anyone help with this? don't want to pay for support to get something that should already be there....

[Bruce Paine]

The reason your Pro Tools 11 downloads are not in your Avid account with the gmail address is because you activated it to a different Avid account with your hotmail email address. Login to that and you'll find it under Your Products.

[Mechanist]

Haha thanks a lot, i was so mad yesterday when i couldn't figure it out!

[musicman691]

And if I could add something to this - when you download PT11 and the instruments this time save them off to dvd (or somewheres on one of your hard drives) and that way if/when you need to reinstall PT you'll have it at your fingertips.