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#11
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Re: Pro tools Studio hardware inserts - Weird latency issue with plugins
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I made a quick video (sorry for the angled view, I don't have any screen capture software) to show exactly what happens. https://www.youtube.com/watch?v=NJNnpp5JKO4&ab Session it as simple as it gets, two click tracks, one with nothing (except the click generator), the other with the hardware insert and an avid EQ1 plugin. Let me know if more info needed, but it sure looks like a bug to me Last edited by flandybob; 09-20-2022 at 10:00 AM. Reason: typo |
#12
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Re: Pro tools Studio hardware inserts - Weird latency issue with plugins
By the way, I tried searching couldn't find anything: is there a way to log a bug report directly to Avid?
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MacBook Pro 14" M1 Pro 10 core 16gb/1tb Pro Tools Studio 2022.7 Apollo "silverface" thunderbolt 3 / Apollo Twin mkII |
#13
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Re: Pro tools Studio hardware inserts - Weird latency issue with plugins
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Describe what is happening carefully, Avid support will get in touch with you, try to reproduce what you see, if so they may open a bug. It can be as simple as one email back and forwards after you file the support case. |
#14
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Re: Pro tools Studio hardware inserts - Weird latency issue with plugins
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If you leave LLM disabled do you find any other problems? I never use LLM so would not normally have seen this. In future, the Mac has build in Screeenshot.app that can record high quality video screen capture which is easier to see. BTW in your tests note what is your IO buffer size set to? (that forms a real part of any hardware insert latency, and should be compensated for automatically when Delay Comp is enabled). When you have a support case number please post that here. |
#15
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Re: Pro tools Studio hardware inserts - Weird latency issue with plugins
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Noted for the screenshot app, will try this next time. Buffer was 1024 (added to video description). It works as expected with LLM off although I didn't do any in depth testing, for now I typically use the hardware insert to reamp a DI bass through my sansamp (nice to be able to tweak the settings live on a full mix before committing). As it is it's not a big issue for me unless I want to punch in on a mix with a hardware insert on some tracks but I don't think I will in the foreseeable future (may be an issue for others). Case 04508961 opened just now.
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MacBook Pro 14" M1 Pro 10 core 16gb/1tb Pro Tools Studio 2022.7 Apollo "silverface" thunderbolt 3 / Apollo Twin mkII |
#16
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Re: Pro tools Studio hardware inserts - Weird latency issue with plugins
I have 2 concerns:
#1-is this the interface you have? https://www.zzounds.com/item--UADAPP...UO?siid=289836 If so, it would seem a royal PITA to insert hardware with only 2 IO. #2-is the UA mixer software causing the issue?
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#17
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Re: Pro tools Studio hardware inserts - Weird latency issue with plugins
Given I reproduced this with a RME Fireface UFX+, and already noted that in the thread above, I would say not
when I get time today I'll file that with Avid support so they know. |
#18
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Re: Pro tools Studio hardware inserts - Weird latency issue with plugins
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Issue is the same wether I have only the rack Apollo connected or the Apollo Twin also connected. UA mixer is muted so it’s not coming from there either Not related to the topic, but while it's a hassle to use hardware insert with only a twin, it's actually not that hard once you get a handle on how to configure the I/O in the UAD console app.
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MacBook Pro 14" M1 Pro 10 core 16gb/1tb Pro Tools Studio 2022.7 Apollo "silverface" thunderbolt 3 / Apollo Twin mkII Last edited by flandybob; 09-24-2022 at 01:31 AM. Reason: Add info |
#19
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Re: Pro tools Studio hardware inserts - Weird latency issue with plugins
FYI my case is closed with Avid, the guy I spoke with seemed to be focused on «*resolving my issue*» (asking me for info I mentioned in the video but well…).
when I said I knew how to work around it and I was merely reporting a bug he closed the case as it’s not for the customer care department, not sure if it got escalated elsewhere or not ¯\_(ツ)_/¯
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MacBook Pro 14" M1 Pro 10 core 16gb/1tb Pro Tools Studio 2022.7 Apollo "silverface" thunderbolt 3 / Apollo Twin mkII |
#20
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Re: Pro tools Studio hardware inserts - Weird latency issue with plugins
That's bad support behavior. Support incident to bug stuff at Avid is messed up. I see multiple workflow and tracking issues that would never be allowed to exist at say an enterprise software company (and I've worked at and helped start multiple of those). But the support staff generally make up for it and are helpful, here sounds like you got a less helpful person.
I would go back and say it's a bug and you want a bug opened. Or if a bug was opened ask for the bug number, they don't always give them out without asking. Support have opened two or three bugs for me in the last few weeks, all low priority things but I just wanted them documented. |
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