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  #1  
Old 08-02-2022, 11:48 AM
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TVPostSound TVPostSound is offline
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Default No renewal warning emails.

Most software companies email you weeks in advance of auto renewal dates.
Heck even iLok does.

But not Avid, I saw an email my renewal for Studio was processed today, and went to see if I could cancel. It cancelled, and confirmed my subscription expired 08-02-2022.

Heres the irony, I just paid $299 for a 2 hour subscription!!

Refund was refused.

Avid you must be desperate for cash.
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  #2  
Old 08-02-2022, 11:57 AM
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Default Re: No renewal warning emails.

Sorry for the trouble. I found your support case and will follow up with the CS rep...
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Old 08-02-2022, 01:56 PM
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Ben Jenssen Ben Jenssen is offline
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Default Re: No renewal warning emails.

That's just sad.
(I got the 'Share your thoughts—we’re listening' email from Avid again today, and I gave them my thoughts. I think this was the first time I responded; I gave them bad review. They need to tidy up things in so many ways.)
Sorrry for the rant.
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  #4  
Old 08-02-2022, 02:26 PM
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TVPostSound TVPostSound is offline
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Default Re: No renewal warning emails.

Quote:
Originally Posted by jeffro View Post
Sorry for the trouble. I found your support case and will follow up with the CS rep...
Thx

Im keeping Ultimate, no reason to renew Studio, Im working permanently from home.
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Last edited by TVPostSound; 08-02-2022 at 03:06 PM.
  #5  
Old 08-02-2022, 04:23 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: No renewal warning emails.

FWIW I also thought early this year I did not get any renewal warning emails. I went searching though my emails/spam folders etc. and could find reminder emails from past years just not this one. Unclear what happened, I don't want to say they absolutely were not sent/might not have been accidentally deleted etc. but I was suspicious. I now set my own calendar reminder.
  #6  
Old 08-02-2022, 04:29 PM
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TVPostSound TVPostSound is offline
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Default Re: No renewal warning emails.

Quote:
Originally Posted by Darryl Ramm View Post
FWIW I also thought early this year I did not get any renewal warning emails. I went searching though my emails/spam folders etc. and could find reminder emails from past years just not this one. Unclear what happened, I don't want to say they absolutely were not sent/might not have been accidentally deleted etc. but I was suspicious. I now set my own calendar reminder.
This particular email has no junk folder, its only for professional use.

The whole point was that I should have been able to NOT renew today.
Which is the day its said it expired, rather they renewed it today.
I did turn off Auto renew, and it stated my subscription expires today.
But CS wants to keep my money.
Looking NOW it extended my subscription to 2023.

So Avid gets money for nothing, and the chicks for free!
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Old 08-10-2022, 11:45 PM
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Default Re: No renewal warning emails.

Looks like your case was escalated and resolved by CS. I've asked the team to look into the lack of renewal notification.
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  #8  
Old 08-11-2022, 12:37 PM
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Default Re: No renewal warning emails.

Quote:
Originally Posted by jeffro View Post
Looks like your case was escalated and resolved by CS. I've asked the team to look into the lack of renewal notification.
Yes, thank you!!
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