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  #1  
Old 01-07-2017, 09:41 AM
Bangha Bangha is offline
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Default Uninstall / Reintsall procedure on 12.6.

Hi everyone. This may be dumb, but I'm ripping my hair out trying to find the correct process to reinstall PT as it hangs 80% of the time when opening. Would you be as kind as to point me in the right direction?

Other than that, will third party plug-ins have to be reinstalled or will a plug-in re-scan put them back in working order?


Thanks for helping a brother out and happy new year to all!
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  #2  
Old 01-07-2017, 10:46 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Uninstall / Reintsall procedure on 12.6.

As you are on Mac just drag the PT package to the trash from the application folder and reinstall.

Before reinstall make sure you trash preferences and databases and reinstall after that.

The plugins from 3rd pRty will still be there.
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  #3  
Old 01-07-2017, 11:19 AM
Darryl Ramm Darryl Ramm is offline
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Default Re: Uninstall / Reintsall procedure on 12.6.

Quote:
Originally Posted by Bangha View Post
Hi everyone. This may be dumb, but I'm ripping my hair out trying to find the correct process to reinstall PT as it hangs 80% of the time when opening. Would you be as kind as to point me in the right direction?

Other than that, will third party plug-ins have to be reinstalled or will a plug-in re-scan put them back in working order?


Thanks for helping a brother out and happy new year to all!
First, what exactly is happening? When does Pro Tools hand on startup? What exactly do you see on the screen?

What other troubleshooting have you tried?

Trashing Prefs?

Manually moving out all third party plugins from the plugins folder... (do if Pro Tools is hanging while loading plugins).

You can just drag the Pro Tools app to the trash, but that will not for example clean out third party plugins (no Pro Tools uninstall will).

Hanging "80%" of the time is unusual. Are you sure it is not just say very slow loading plugins? If so do both the above things (remove plugins then trash prefs) Uninstall any anti-virus software. Hold down 'N' while Pro Tools is starting up and select Built-InOutput as the Pkayback engine when asked (does that now start up better?). Make sure the computer is fully optimized.
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  #4  
Old 01-07-2017, 11:37 AM
Bangha Bangha is offline
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Default Re: Uninstall / Reintsall procedure on 12.6.

Hey you guys,

Thanks for your reply.

Darryl, I've tried everything and have had this issue for quite some time. Got in touch with support, before mine expired, and their final solution was a reinstall. I didn't bother, but now am starting a new album and need things to flow.

It indeed is a very strange hang, I click the PT icon on the Dock, and it bounces around for a while. Sometimes nothing will happen, sometimes PT "opens" without displaying the splash screen. If I scroll through open apps cmd+tab, PT appears, but if I select it it does nothing. What I usually do is, force quit and after 3-5 times of trying it finally opens. Very odd behaviour indeed. If you've every heard of antyhing similar your pointers will be much appreciated!
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  #5  
Old 01-07-2017, 11:49 AM
Darryl Ramm Darryl Ramm is offline
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Default Re: Uninstall / Reintsall procedure on 12.6.

Things to do: try each in order until it works.

Be sure you are starting up Pro Tools without a session (sounds like you are).

Make sure the Pro Tools app you are launching is actually what you think. launch it directly from the application folder. (some folks end up with a mess of old/mixed installs).

Move all third party plugins out of the plugin folder.

Trash prefs (make sure you are following the instructions carefully).

Start up Pro Tools while holding down 'N' and select built-in output as the playback engine.

Drag Pro Tools to the trash and reinstall (do a clean new download of the installer).

Still does not work then your system is toast. Roll back to the last working backup, or grab a spare SSD or HDD, or a free partition on an existing drive and do an new OS install onto that and install Pro Tools and ILM on that and confirm it works OK) with built-in output before installing interface drivers and plugins etc. Do a full clean OS X/macOS install, do not use system migration assistant to move apps or drivers across, reinstall all those from scratch. Once that is all running and tested you can clone it onto the existing boot partition.
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  #6  
Old 01-08-2017, 02:04 AM
Bangha Bangha is offline
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Default Re: Uninstall / Reintsall procedure on 12.6.

Hy Darryl,

thanks again. I've tried it all, and now even worse. Pro Tools won't launch. It used to launch eventually before, now it hangs every time upon launching. It's a very odd hang, so I've had a very hard time putting my finger on what causes the problem

I am on a mid-2009 MBP and am thinking of upgrading her to a SSD and 8GB RAM this coming week to see if this will help her performace somehow. Any thoughts on that?

Thanks again, you've been of great help,
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  #7  
Old 01-08-2017, 02:05 AM
Bangha Bangha is offline
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Default Re: Uninstall / Reintsall procedure on 12.6.

Id did forget to ask you what do you mean by install ILM?
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  #8  
Old 01-08-2017, 04:57 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: Uninstall / Reintsall procedure on 12.6.

Quote:
Originally Posted by Bangha View Post
Id did forget to ask you what do you mean by install ILM?
Install the ILok License Manager (ILM), a standard part of installing Pro Tools.

---

"Done it all". You did exactly what? The instuctions I gave went though to do a clean isntall of OS X. You have not one that yet tight?

2009 MacBook Pro? With Core 2 Duo? How much memory do you have now? 4 GB will likely explain all your problems. I wish you would have started with details of exactly what computer you have. 8GB is a minimum for Pro Tools 12, working with lots of VIs, or video you'll want 16GB, and the extra memory to use for disk cache is handy.

It may not be worth spending much money on such an old MBP that can only go to 8GB and a SATA internal drive.

Do you have a dedicated audio/system drive?

If you do open up the MBP to upgrade RAM and you only have a HDD then certainly replace that with an SSD. I'd recommend a Samsung 850 Evo. (500 GB or larger). SATA SSD like this are *not* fast enough to want to rely on running audio and session drives on. You can also potentially replace the optical drive but these models only had a SATA I optical drive interface so kind of a waste (the best option is likely a SATA SSD in a Firewire 800 dock). The best option is really upgrade the MacBook Pro.
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  #9  
Old 01-09-2017, 02:42 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: Uninstall / Reintsall procedure on 12.6.

Quote:
Originally Posted by Scott G. Allen View Post
I tried to delete a project, then my Pro Tools First would not open. I got two error messages, so I attempted to uninstall / reinstall. I still get the same two messages:

Could not create the TCE plug-in’s factory default file because the plug-in doesn’t support the current sample rate.

Could not create a new document because Assertion in "/Volumes/Development/158351/ProTools/DFW/Views/UMenu.MacOS.mm", line 1624.
Please don't spam other user's threads like this. Create your own new thread for your problem (after searching if this is already a covered issue (and in the case of the ASSERT error it is, so be sure to Google search for past threads)).

And if you are having a problem with Pro Tools First you should likely post that in the Pro Tools First section of DUC.
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  #10  
Old 01-09-2017, 07:52 PM
Scott G. Allen Scott G. Allen is offline
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Default Re: Uninstall / Reintsall procedure on 12.6.

Sorry, this is new to me. I didn't find the more appropriate thread the first time I looked.
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