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#1
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Unable to install Pro Tools SE 8.0.3
Hello,
I am having issues installing the Pro Tools SE 8.0.3 that came with the M-Audio Fast Track interface. Once the installer starts it is immediately halted and I am given the error "error number 0x80040707 description DLL function call crashed ISRT._ctrlsethtmlcontent"(screenshot below) I have attempted to run the install in compatibility mode, safe mode and as administrator but the same error occurs. I also copied the disk to my hard drive but received the same error. My system specs are below. Any thoughts? Computer Model : System manufacturer System Product Name Workgroup : WORKGROUP Host Name : MurderedOut User : Processor Model : AMD Phenom(tm) II X6 1100T Processor Speed : 3.71GHz Cores per Processor : 6 Unit(s) Threads per Core : 1 Unit(s) Type : Six-Core Integrated Data Cache : 6x 64kB, Synchronous, Write-Back, 2-way, Exclusive, 64 byte line size L2 On-board Cache : 6x 512kB, ECC, Synchronous, Write-Back, 16-way, Exclusive, 64 byte line size L3 On-board Cache : 6MB, ECC, Synchronous, Write-Back, 48-way, 64 byte line size, 6 threads sharing Computer Mainboard : Asus M4A89GTD-PRO/USB3 BIOS : AMI 1703 11/16/2010 Bus(es) : ISA X-Bus PCI PCIe USB FireWire/1394 Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : No Total Memory : 8GB DIMM DDR3 Chipset Model : AMD RS780/880 Host Bridge Front Side Bus Speed : 2x 2GHz (4GHz) Channels : 1 Memory Bus Speed : 2x 101MHz (202MHz) Chipset Model : AMD F10h Athlon 64/Opteron/Sempron HT Hub Front Side Bus Speed : 2x 2GHz (4GHz) Total Memory : 8GB DIMM DDR3 Channels : 2 Memory Bus Speed : 2x 670MHz (1.34GHz) Memory Module(s) Memory Module : SanMax F3-10666CL9-4GBSR0 4GB DIMM PC5300U Memory Module : SanMax F3-10666CL9-4GBSR0 4GB DIMM PC5300U Video System Video Adapter : ATI Radeon HD 5700 Series (720 SM5.0 700MHz, 1GB DDR5 4.6GHz 128-bit, PCIe 2.00 x16) Graphics Processor Compute Shader Processor : ATI Radeon HD 5700 Series (720SP 700MHz, 1GB DDR5 4.6GHz 128-bit) STREAM Processor : ATI Radeon HD 5700 Series (720SP 9C 870MHz, 1GB DDR5 4.6GHz 128-bit) Storage Devices Seagate ST31000524AS (1TB, SATA600, 3.5", 7200rpm) : 932GB (E:) WDC WD1001FALS-00E3A0 (1TB, SATA300, 3.5", 7200rpm, 32MB Cache) : 932GB (C:) ASUS DRW-24B1ST a (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:) DTSOFT BDROM () : N/A (F:) Logical Storage Devices New Volume (E:) : 932GB (NTFS) @ Seagate ST31000524AS (1TB, SATA600, 3.5", 7200rpm) System Reserved : 100MB (NTFS) Hard Disk (C:) : 931GB (NTFS) @ WDC WD1001FALS-00E3A0 (1TB, SATA300, 3.5", 7200rpm, 32MB Cache) Optical Drive (D:) : N/A @ ASUS DRW-24B1ST a (SATA150, DVD+-RW, CD-RW, 2MB Cache) Optical Drive (F:) : N/A @ DTSOFT BDROM () Peripherals LPC Hub Controller 1 : ATI (AMD) IXP SB600/700/800 SMBUS Controller LPC Hub Controller 2 : ATI (AMD) SB700/800 LPC host controller LPC Legacy Controller 1 : T2 87-21 Audio Device : ASUS IXP SB600 High Definition Audio Controller Audio Codec : Realtek Semi High Definition Audio Audio Device : Pine Technology EG JUNIPER XT Audio Device [Radeon HD 5700 Series] Audio Codec : ATI (AMD) HDMI Audio Serial Port(s) : 1 Disk Controller : ATI (AMD) SB700/800 SATA Controller [IDE mode] Disk Controller : ATI (AMD) SB700/800 IDE Disk Controller : ASUS JMB361 AHCI/IDE USB Controller 1 : ATI (AMD) SB700/800 USB OHCI0 Controller USB Controller 2 : ATI (AMD) SB700/800 USB EHCI Controller USB Controller 3 : ATI (AMD) SB700/800 USB OHCI0 Controller USB Controller 4 : ATI (AMD) SB700/800 USB EHCI Controller USB Controller 5 : ATI (AMD) SB700/800 USB OHCI2 Controller USB Controller 6 : ATI (AMD) SB700/800 USB OHCI0 Controller USB Controller 7 : ATI (AMD) SB700/800 USB EHCI Controller USB Controller 8 : ASUS uPD720200 USB 3.0 Controller FireWire/1394 Controller 1 : ASUS VIA VT6308 1394 OHCI Controller Printers and Faxes Printer : Microsoft XPS Document Writer (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Network Services Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps) Power Management Mains (AC) Line Status : On-Line Operating System Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1) Platform Compliance : x64 |
#2
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Re: Unable to install Pro Tools SE 8.0.3
I was finally able to get Pro Tools to install. I had to reformat my drive and reinstall Windows 7 in order to get Pro Tools to work. The only problem with that is I had just installed Windows 7 the day that I had the issue with Pro Tools....
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