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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
03-21-2022, 03:04 PM
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HDX Thunderbolt Chassis and HD Native
I have an HD Native card installed in the HDX Thunderbolt 3 rackmount chassis with a mac mini running Big Sur and the latest PT. My hardware is not being recognized. I cannot see the Omni in the hardware setup for pro tools.
Does the Native card need a separate power cable connecting it to the board in the chassis or does it draw power through PCI-E? What other reason could there be for the device to not connect? The Omni power ring stays orange even though everything is connected and powered up. 
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#2
03-21-2022, 04:01 PM
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Re: HDX Thunderbolt Chassis and HD Native
More info might help you.
What exact version of Pro Tools? What Mac? Does the card show up in System Info? What driver do you have installed? Did you grant install permission for the driver in macOS security prefs? There are lots of woes about installing drivers discussed all over DUC, that would be my first guess.
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#4
03-21-2022, 05:47 PM
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Re: HDX Thunderbolt Chassis and HD Native
It is Ultimate. I just purchased and downloaded it. I installed the drivers fine. I will dig further tomorrow when I have time and can provide more info. But my first question is: does the native card require a power cable in the HDX Thunderbolt 3 chassis or does it draw enough power from pcie? I see a connector on the card and on the chassis board so I wanted to make sure it wasn't something as easy as that first.
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#5
03-21-2022, 07:39 PM
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Re: HDX Thunderbolt Chassis and HD Native
The HDN PCIe card does not need ancillary power like the HDX card requires.
Jeff
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#6
03-22-2022, 07:34 AM
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Re: HDX Thunderbolt Chassis and HD Native
There is a known Apple issue on Big Sur loading the HD Driver that may be contributing to the issue. We've just released support on Monterey 12.3 where the issue is resolved. You can see some of the workarounds in the KB below if there is need to stick to Big Sur.
https://avid.secure.force.com/pkb/ar...ation-on-macOS m
__________________
Mark Corbin Avid Sr Principal Product Manager Professional Audio Systems For immediate assistance: Pro Tools & Eucon Surfaces - +1 888-456-3444 Venue Support - +1 978-275-2557 Find out how to create, manage, and edit cases online now HERE It's fast, easy, and effective!
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#7
03-23-2022, 07:45 AM
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Re: HDX Thunderbolt Chassis and HD Native
I just downgraded my brand new mac mini a week ago, I should have waited!
I'll do a Monterey upgrade today.
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#8
03-23-2022, 05:15 PM
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Re: HDX Thunderbolt Chassis and HD Native
Does the OP need a digilink license?
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix  BTW, my name is Dave, but most people call me.........................Dave
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#9
03-24-2022, 07:10 AM
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Re: HDX Thunderbolt Chassis and HD Native
Quote:
__________________
Scott Gatteño
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