2019.10 Won't Install

[DrBiscuits]

Hi all,
Having a very frustrating time trying to install 2019.10 - Avid Link installs the Avid Video Engine and then nothing else.
Originally I tried installing over my 2019.6 and then when that install attempt broke the previous version (without installing the new version) I uninstalled everything but still cannot re-install anything other than the Avid Video Engine... am I missing something here?

[musicman691]

Don't use Avid Link; instead download directly from your Avid Master account.

[xrekcor]

Originally Posted by musicman691

Don't use Avid Link; instead download directly from your Avid Master account.

Yup what he said...... I only use Avid Link to update Avid Link.... grab PT from your products page.

[DrBiscuits]

Thanks guys, yep that worked!

Gotta love Avid and their tech issues for a simple point update haha...

[musicman691]

Originally Posted by xrekcor

Yup what he said...... I only use Avid Link to update Avid Link.... grab PT from your products page.

I don't even have Avid Link installed - deleted it right after I installed 2019.6

Here's a good one - being I uninstalled Avid Link will the update install it? Along with the other crud I uninstalled that a lot of people get rid of?

[xrekcor]

Good Question..... me suspects yes.... I thought from memory it was a seperate install.... but that was many beers and whatever else ago

Originally Posted by musicman691

Here's a good one - being I uninstalled Avid Link will the update install it? Along with the other crud I uninstalled that a lot of people get rid of?

[jeffro]

Originally Posted by DrBiscuits

Hi all,
Having a very frustrating time trying to install 2019.10 - Avid Link installs the Avid Video Engine and then nothing else.
Originally I tried installing over my 2019.6 and then when that install attempt broke the previous version (without installing the new version) I uninstalled everything but still cannot re-install anything other than the Avid Video Engine... am I missing something here?

Sorry for the trouble. I see that you downloaded from your Avid account but wanted to let you/others know we have identified the cause and are working on a fix.

[gonsdeejay]

On Windows, I Download Pro Tools 2019.10 from my account, and Uninstall Pro Tools 2019.6, Only Pro Tools, and Install Pro Tools 2019.10, And Works fine here, Only the Restart after close, So, I Restart Windows with Pro Tools running, and it's Ok for now!!!

[Wire57]

Originally Posted by jeffro

Sorry for the trouble. I see that you downloaded from your Avid account but wanted to let you/others know we have identified the cause and are working on a fix.

I keep having the same issue, too.
Here is my post on what happens, which error messages pop up, and so on.
Hoping someone fixes this mess soon.

http://duc.avid.com/showthread.php?p...47#post2543347
Quote:
Originally Posted by TOM@METRO
Working well here. How about you?
Installation error, via Avid Link I only can install that HD driver, but not PT 2019.10. It just won't work.
I downloaded the installer from my Master Account and tried there.
Here's the screenshot that pops up at the end of installing:
https://drive.google.com/file/d/16Ww...ew?usp=sharing
The text says:
"Data bank: Transformation: One line does not
exist and cannot be updated. Table:
Shortcut."
And oops, when closing the installer, there's a second message, screenshot here:
https://drive.google.com/file/d/1YAS...ew?usp=sharing
Text says:
"File save path not created. For the entry
system folder 'Directory table' no path
exists."
And I have collected screenshots of the 2 error messages that pop up after trying to launch PT now.
https://drive.google.com/file/d/1lgh...ew?usp=sharing

Now, what must I do to get PT properly installed, please?
I'd hate, after paying so much for it, to cancel the subscription and delete everything.

System configuration:
NEW: Windows 10 home, [Version 1903, SysBuild 18362.449, 64bit], 16 GB RAM [1600 KHz]
C:\ = SSD 1 TB, E:\HDD 1 TB @ 7200 rpm, Intel I5 quadcore...
[And Sibelius Ultimate 2019.9]
To this, I received a reply message, when clicking on the link I do not find it, but the text said something like
"with Win 10 1903 some seem to have issues".
So I might just look forward to the next big update that's scheduled for Tue., Nov. 12th, and put it aside for now?

[Wire57]

Originally Posted by DrBiscuits

Thanks guys, yep that worked!

Gotta love Avid and their tech issues for a simple point update haha...

For me, it didn't work at all. A whole lotta pop up messages telling me something's missing….
Find my post in this thread….