11R exp. pack firmware APP CRASH

[bilmelater]

Hello, I upgraded to PT 8.0.5, and download 11R drivers & installed as advised.
Then installed Expansion pack on the computer I guess successfully because firmware application ended up on Desk Top as described. Thats when the trouble begins.I will include Sandra Report here, then continue.SiSoftware Sandra

ID
Host Name : Finance-Dept
Workgroup : WORKGROUP

Computer
Model : Sony VPCF136FM VAIO
Serial Number : 27527431-3008711
Chassis : Sony Notebook
Mainboard : Sony VAIO
Serial Number : N/A
BIOS : AMI (OEM) R0170Y9 08/08/2010
Total Memory : 6GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz (4C 8T 1.86GHz/2.93GHz, 2GHz IMC, 4x 256kB L2, 6MB L3)

Chipset
Memory Controller : Sony Core (Clarksfield/Lynnfield) DMI 2x 2.4GHz (4.79GHz)
Memory Controller : Sony Core Mobile (Clarksfield) UnCore 2x 2.13GHz (4.26GHz), 2x 3GB DDR3 SO-DIMM 1.33GHz 128-bit

Memory Module(s)
Memory Module : Hynix (Hyundai) HMT351S6BFR8C-H9 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Elpida EBJ21UE8BFU0-DJ-F 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : NVIDIA GeForce GT 425M (96 SM5.0 1.12GHz, 1GB 1.59GHz, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GT 425M (96SP 2C 1.12GHz, 1GB 1.59GHz)
Compute Shader Processor : NVIDIA GeForce GT 425M (96SP 1.12GHz, 1GB 1.59GHz)

Storage Devices
SAMSUNG HM641JI (640.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 596GB (C:)
HL-DT-ST BDDVDRW CT30N (SATA150, BD-R, DVD+-RW, CD-RW, SSD, 2MB Cache) : N/A (E:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 586GB (NTFS) @ SAMSUNG HM641JI (640.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
Recovery : 10GB (NTFS)
Hard Disk (Q:) : N/A
Optical Drive (E:) : N/A @ HL-DT-ST BDDVDRW CT30N (SATA150, BD-R, DVD+-RW, CD-RW, SSD, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Sony PM55 LPC Interface Controller
Audio Device : Sony P55/PM55/3400 High Definition Audio
Audio Codec : Realtek Semi High Definition Audio
Audio Device : Sony GF108 High Definition Audio Controller
Audio Codec : nVidia 0014h
Audio Codec : nVidia 0014h
Audio Codec : nVidia 0014h
Disk Controller : Sony P55/PM55/3400 6 port SATA AHCI Controller
Disk Controller : Sony PCIe SD/MMC Host Controller
Disk Controller : Sony PCIe SD/MMC Host Controller
USB Controller 1 : Sony P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : Sony P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 3 : Sony Renesas Electronics USB 3.0 Host Controller
FireWire/1394 Controller 1 : Sony FireWire Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Journal Note Writer Driver (600x600, Colour)
Printer : HP Deskjet 2050 J510 series (600x300, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Scanners and Cameras
Scanner : Hewlett-Packard HP Deskjet 2050 J510 series (USB) (Scanner, 1200x1200, USB)

Network Services
Network Adapter : Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller (Ethernet)
Wireless Adapter : Intel(R) Centrino(R) Advanced-N 6250 AGN (802.11g (ERP), AES-CCMP, 144Mbps)

Power Management
Battery No 1 : Sony Corp. 57.24Wh

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

Now the error report from trying to install firmware:SiSoftware Sandra

ID
Host Name : Finance-Dept
Workgroup : WORKGROUP

Computer
Model : Sony VPCF136FM VAIO
Serial Number : 27527431-3008711
Chassis : Sony Notebook
Mainboard : Sony VAIO
Serial Number : N/A
BIOS : AMI (OEM) R0170Y9 08/08/2010
Total Memory : 6GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz (4C 8T 1.86GHz/2.93GHz, 2GHz IMC, 4x 256kB L2, 6MB L3)

Chipset
Memory Controller : Sony Core (Clarksfield/Lynnfield) DMI 2x 2.4GHz (4.79GHz)
Memory Controller : Sony Core Mobile (Clarksfield) UnCore 2x 2.13GHz (4.26GHz), 2x 3GB DDR3 SO-DIMM 1.33GHz 128-bit

Memory Module(s)
Memory Module : Hynix (Hyundai) HMT351S6BFR8C-H9 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Elpida EBJ21UE8BFU0-DJ-F 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : NVIDIA GeForce GT 425M (96 SM5.0 1.12GHz, 1GB 1.59GHz, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GT 425M (96SP 2C 1.12GHz, 1GB 1.59GHz)
Compute Shader Processor : NVIDIA GeForce GT 425M (96SP 1.12GHz, 1GB 1.59GHz)

Storage Devices
SAMSUNG HM641JI (640.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 596GB (C:)
HL-DT-ST BDDVDRW CT30N (SATA150, BD-R, DVD+-RW, CD-RW, SSD, 2MB Cache) : N/A (E:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 586GB (NTFS) @ SAMSUNG HM641JI (640.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
Recovery : 10GB (NTFS)
Hard Disk (Q:) : N/A
Optical Drive (E:) : N/A @ HL-DT-ST BDDVDRW CT30N (SATA150, BD-R, DVD+-RW, CD-RW, SSD, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Sony PM55 LPC Interface Controller
Audio Device : Sony P55/PM55/3400 High Definition Audio
Audio Codec : Realtek Semi High Definition Audio
Audio Device : Sony GF108 High Definition Audio Controller
Audio Codec : nVidia 0014h
Audio Codec : nVidia 0014h
Audio Codec : nVidia 0014h
Disk Controller : Sony P55/PM55/3400 6 port SATA AHCI Controller
Disk Controller : Sony PCIe SD/MMC Host Controller
Disk Controller : Sony PCIe SD/MMC Host Controller
USB Controller 1 : Sony P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : Sony P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 3 : Sony Renesas Electronics USB 3.0 Host Controller
FireWire/1394 Controller 1 : Sony FireWire Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Journal Note Writer Driver (600x600, Colour)
Printer : HP Deskjet 2050 J510 series (600x300, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Scanners and Cameras
Scanner : Hewlett-Packard HP Deskjet 2050 J510 series (USB) (Scanner, 1200x1200, USB)

Network Services
Network Adapter : Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller (Ethernet)
Wireless Adapter : Intel(R) Centrino(R) Advanced-N 6250 AGN (802.11g (ERP), AES-CCMP, 144Mbps)

Power Management
Battery No 1 : Sony Corp. 57.24Wh

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 5.9
Now the error report:

Problem Event Name: APPCRASH
Application Name: Avid Eleven Rack Updater.exe
Application Version: 2.0.0.0
Application Timestamp: 4d8a8a6f
Fault Module Name: Avid Eleven Rack Updater.exe
Fault Module Version: 2.0.0.0
Fault Module Timestamp: 4d8a8a6f
Exception Code: c0000005
Exception Offset: 00000000000259fc
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 9e42
Additional Information 2: 9e42e9324be75acf2841620547f579b9
Additional Information 3: 4009
Additional Information 4: 4009219c25fd28d7113848ecd09564b1

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


So there it is I read the "sticky" on IE9 & I've seen" iexplore" ver. 9.0 but I cannot find it as easily as suggested in the "sticky" Something is causing a problem I cant over come any help would be appreciated. Thanks Bill

[Benoni]

So do you have IE9 installed or not?

If you do, then uninstall it. And run the ERXP.

And just to be clear, you are installing the ERXP on an Eleven Rack with firmware 1.0.3 or under correct? Because once the 11R is upgraded to the ERXP, you never have to run the firmware updater again.

If you don't know how to check firmware version, you can learn here:
http://www.youtube.com/watch?v=sFclFceQDg0

[bilmelater]

Benoni, Thank you for the response, it made me review the installed updates in control panel again, which contains 220+/- updates that look very similar, and found IE9 and uninstalled it as described in the "sticky" from avid.
The version before in the 11R was 1.0.2 and after successfully running the App it is now 2.0.1.
So all is good, I dont know how you get anything else done Benoni as many times as i have read your helpful responses over the past couple of years but thank you. Bill R.