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#11
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Re: S1 Faders not corresponding to Pro Tools Mixer
No worries and thanks for your input #its2loud. Much appreciated.
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Windows 10 Pro for Workstations 64 bit 21H1 ASUS PRIME Z590-A Motherboard 11th Gen Intel Core i9-11900 @ 2.50GHz 64GB RAM NVIDIA GeForce RTX 3060 (MSI) RME Babyface Pro FS Pro Tools Ultimate 2021.6.0 Avid S1 running firmware 21.6.7 EuControl v2021.6.0.181 EUCON v4.7.9.181 |
#12
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Re: S1 Faders not corresponding to Pro Tools Mixer
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So strange - I read this post this morning and just figured..."hardware". But THIS JUST HAPPENED TO ME today - haven't seen it before. Faders at bottom, but hearing audio through them. I pushed them up and pulled them down and now they're behaving. Might be something more going on here than just a single instance... I'll report if it happens again.
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http://www.richbreen.com ---------------------------------------- Mac Studio / Ventura, PT 2023.12.HDX, Avid HD I/Os and Metric Halo ULN8, 3xS1/Dock Also running a Mac Studio Ultra / Ventura / HDX / MTRX / S6 |
#13
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Re: S1 Faders not corresponding to Pro Tools Mixer
Oh that's interesting Rich. And I see you're on Mac (I'm on Windows).
Which faders on your S1 were affected? Did you happen to notice the position of the software faders relative to the S1 faders?
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Windows 10 Pro for Workstations 64 bit 21H1 ASUS PRIME Z590-A Motherboard 11th Gen Intel Core i9-11900 @ 2.50GHz 64GB RAM NVIDIA GeForce RTX 3060 (MSI) RME Babyface Pro FS Pro Tools Ultimate 2021.6.0 Avid S1 running firmware 21.6.7 EuControl v2021.6.0.181 EUCON v4.7.9.181 |
#14
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Re: S1 Faders not corresponding to Pro Tools Mixer
it was (I think) 3 and 4 on my middle S1. No, sadly, I didn't look at the screen faders. Hasn't happened again today - I'll post if it does...
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http://www.richbreen.com ---------------------------------------- Mac Studio / Ventura, PT 2023.12.HDX, Avid HD I/Os and Metric Halo ULN8, 3xS1/Dock Also running a Mac Studio Ultra / Ventura / HDX / MTRX / S6 |
#15
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Re: S1 Faders not corresponding to Pro Tools Mixer
Can you right click on EuControl and select collect log files, which will hopefully tell us something.
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#16
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Re: S1 Faders not corresponding to Pro Tools Mixer
If it happens again, I'll do that for sure. Like I said, I've never seen it before - it was just so weird for it to happen to me an hour after reading this post...
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http://www.richbreen.com ---------------------------------------- Mac Studio / Ventura, PT 2023.12.HDX, Avid HD I/Os and Metric Halo ULN8, 3xS1/Dock Also running a Mac Studio Ultra / Ventura / HDX / MTRX / S6 |
#17
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Re: S1 Faders not corresponding to Pro Tools Mixer
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Sorry to be dense Eddie - "right-click on Eu-Control": right click on the app in applications (don't see collect logs there)? where are we supposed to right click? I *do* see a "Collect support files..." option regular-clicking on the Eucon badge in the menu bar - is that what you mean?
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http://www.richbreen.com ---------------------------------------- Mac Studio / Ventura, PT 2023.12.HDX, Avid HD I/Os and Metric Halo ULN8, 3xS1/Dock Also running a Mac Studio Ultra / Ventura / HDX / MTRX / S6 |
#18
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Re: S1 Faders not corresponding to Pro Tools Mixer
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#19
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Re: S1 Faders not corresponding to Pro Tools Mixer
Thanks Eddie. I'll do the same.
Is there any use in me sending the logs along with the date and time of last occurrence? How far back in time do the logs go?
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Windows 10 Pro for Workstations 64 bit 21H1 ASUS PRIME Z590-A Motherboard 11th Gen Intel Core i9-11900 @ 2.50GHz 64GB RAM NVIDIA GeForce RTX 3060 (MSI) RME Babyface Pro FS Pro Tools Ultimate 2021.6.0 Avid S1 running firmware 21.6.7 EuControl v2021.6.0.181 EUCON v4.7.9.181 |
#20
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Re: S1 Faders not corresponding to Pro Tools Mixer
Sure, please note the date and time though
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