Protools 9 crash entire PC while loading a session

[libeats]

Hi

This is the most annoying problem ever... Anyone encountered this problem recently?

When I load a big session then protools just crash leaving me with no option it even enter the task manager to end process, it forces me to reset m pc which is bloody annoying... i have read some posts where you can hold down shift while loading the session but that doesn't solve the problem because now i have to enable every plugin every time i start working... is there no patch that fixes this bug? it cant be my plugins because i have been using this for years now and neva had this problem.

Any help would be appreciated

Thanks

Kind Reagrds

[guatamas]

Corrupt session file? Have you tried loading a backup file from that session? Is this the only session that crashes?

[TOM@METRO]

Originally Posted by libeats

Hi

This is the most annoying problem ever... Anyone encountered this problem recently?

When I load a big session then protools just crash leaving me with no option it even enter the task manager to end process, it forces me to reset m pc which is bloody annoying... i have read some posts where you can hold down shift while loading the session but that doesn't solve the problem because now i have to enable every plugin every time i start working... is there no patch that fixes this bug? it cant be my plugins because i have been using this for years now and neva had this problem.

Any help would be appreciated

Thanks

Kind Reagrds

Start here and post a Sandra report on your system.

Tell us if you have installed anything new on this computer or if you have allowed automatic updates to make any changes.

Are ALL of your plug-ins properly updated with the latest versions?

Does this happen on all of your sessions?

Do you have backups of your sessions and system drive?

[albee1952]

Besides the good advice above, do your sessions run fine and close fine with all plugins disabled? If so, that points to a bad or outdated plugin(as soon as you make it active, it screws the system). Start by making all the stock plugins active as those are, most likely, okay(its 3rd party stuff that I would look at).

When you post the Sandra report, include what interface you use and exactly how its connected. Is your buffer set to 1024(often needed for big sessions)? Are your sessions on a separate hard drive?

[libeats]

hi, sorry for the late reply... but yes i have sessions on a diffrent haddrive

using 1024 buffer
using Edirol UA-25EX interface...
windows 7
8 gig ram
i7 3.4Ghz

when i load the project with no plugins then it opens... and its funny, it only happened to 2 of my recent projects... i dont understand, i have been using the same setup all a long, my latest plugin i got was the IK MultiMedia Track...

but i have uninstalled it and the projects still freez without it so im trying to find out which plugin could cause this....

I will try to do the sandra report thing, soon as i figure out how....

Thanks for showing support guys...

[libeats]

Here is the sandra :)

SiSoftware Sandra

ID
Host Name : libeats-PC
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : Sys***
Chassis : Desktop
Mainboard : ASUS P8Z77-V
Serial Number : MT70260********
BIOS : AMI (OEM) 1205 06/01/2012
Total Memory : 7.7GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (4C 8T 3.92GHz/6.3GHz, 4GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : ASUS Core (Ivy Bridge) DRAM Controller 101MHz, 8GB DIMM DDR3 1.62GHz 64-bit, Integrated Graphics

Memory Module(s)
Memory Module : Kingston 9905403-518A00LF 8GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : LG E2042
(1600x900, 19.9")
Video Adapter : Intel(R) HD Graphics 4000 (16CU 16SP SM5.0 350MHz/1.15GHz, 256MB DDR3 1.6GHz 64-bit, Integrated Graphics)

Graphics Processor
OpenCL GP Processor : Intel(R) HD Graphics 4000 (16SP 16C 350MHz/1.15GHz, 1.5GB DDR3 1.6GHz 64-bit, Integrated Graphics)
Compute Shader Processor : Intel(R) HD Graphics 4000 (16SP 16C 350MHz/1.15GHz, 256MB DDR3 1.6GHz 64-bit, Integrated Graphics)

Storage Devices
Seagate ST500DM002-1BD142 (500.1GB, SATA600, 7200rpm, 16MB Cache) : 466GB (C:)
Seagate ST3250318AS (250GB, SATA300, 3.5", 7200rpm, 8MB Cache) : 233GB (D:)
WDC WD5000AAVS-00ZTB0 (500.1GB, USB/SATA300, 3.5", 5400rpm, 8MB Cache) : 466GB (H:)
HL-DT-ST DVDRAM GH24NS95 (SATA150, DVD+-RW, CD-RW, 768kB Cache) : N/A (F:)
DED LQBOXIVC (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) : N/A (E:)
DED LQBOXIVC (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) : N/A (G:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Drive (D:) : 233GB (NTFS) @ Seagate ST3250318AS (250GB, SATA300, 3.5", 7200rpm, 8MB Cache)
USB HDD (H:) : 466GB (NTFS) @ WDC WD5000AAVS-00ZTB0 (500.1GB, USB/SATA300, 3.5", 5400rpm, 8MB Cache)
Hard Disk (C:) : 466GB (NTFS) @ Seagate ST500DM002-1BD142 (500.1GB, SATA600, 7200rpm, 16MB Cache)
Optical Drive (F:) : N/A @ HL-DT-ST DVDRAM GH24NS95 (SATA150, DVD+-RW, CD-RW, 768kB Cache)
Optical Drive (E:) : N/A @ DED LQBOXIVC (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R)
Optical Drive (G:) : N/A @ DED LQBOXIVC (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R)

Peripherals
LPC Hub Controller 1 : ASUS Panther Point LPC Controller
LPC Legacy Controller 1 : T0 C5-62
Serial Port(s) : 1
Disk Controller : ASUS Panther Point 6 port SATA AHCI Controller
Disk Controller : ASUS Asmedia 106x SATA Controller
USB Controller 1 : ASUS Panther Point USB xHCI Host Controller
USB Controller 2 : ASUS Panther Point USB Enhanced Host Controller #2
USB Controller 3 : ASUS Panther Point USB Enhanced Host Controller #1
USB Controller 4 : ASUS ASMedia XHCI Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Intel(R) 82579V Gigabit Network Connection (Ethernet)
Wireless Adapter : Atheros AR9485 Wireless Network Adapter (802.11n (HT), AES-CCMP, 150Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.4

[TOM@METRO]

Try disabling your wireless adapter while running Pro Tools.

You may be well advised to add another matching RAM stick to your system to take advantage of Dual channel.

Don't use the 5400-RPM drive for audio.

A dedicated video card has typically been a safer bet with Pro Tools.

All that being said, I doubt that your issue is related to the above. It does look more like a Plug-in issue. There are times when an older (out of date) plug-in can be incompatible with another one, making the search more difficult.

First, remove any plug-ins that are not absolutely current from the plug-ins folder.

[libeats]

Hi

Oky I know what you mean but tried to open a different session which had the same plugins as the problem session and that one loaded fine... so im starting to think it can't be the plugins....

besides i have been running protools with this system for months now and never encountered this problem....

i tried reinstalling my plugins to... and i know all of them are compatible with protools because i didn't upgrade or install any new plugins recently...

I will troubleshoot more and ill keep you posted, thanks for your help

[libeats]

Don't use the 5400-RPM drive for audio.

funny enough you said i shouldn't use this drive.... a couple of months ago when i only had the 5400-RPM drive as a secondary drive, i actually used that to run my projects on and i never had any problems with protools lol its kinda weird but i have moved my projects to my other faster internal drives recently....

anyway... this is more of a mystery now

[libeats]

so no one have a solution on this????? Its been quiet here....