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#1
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A Fatel Exception has occured pro tools must exit
a log file has been written to: C;\program files\digidesign\protools pro tools utilities\exceptionlogfiles\log 12859776543609.ptx
PT won't open. Can anyone help? I uninstalled it and reinstalled it with the drivers and ilok 3 times now and still the same error and it closes before it even opens. This is happening while it's installing and then it stops and says this and I have to shut it down. Please help. |
#2
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Re: A Fatel Exception has occured pro tools must exit
Hey guys no clue? Is there some sort of "Install it once and that's it" with this software? I had it working and thought it slowed my pc up so I dumped it but now I need it again and can't get it to open. Help. :>) It's the same hard drive.. ???
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#3
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Re: A Fatel Exception has occured pro tools must exit
What other software have you installed? Any plugins?
Could you please download and install the Tech Support Utility, run it, select "3. Generate Version List", and post the results from the text file that is created here. It will help us give you more accurate advice. It would also be beneficial to know the details about your system. Instructions for posting the details that we need are at the end of the General Troubleshooting post at the top of this post list.
__________________
My Website: Pro Tools "Newbie" Help Studio rig: Gigabyte GA-EX58-UD3R, Intel i7 920, 6GB Patriot DDR3, NVidia 8600GS, LG GGW-H20L BD-RE, Sony CRX195E1 CD-RW, 2x WD Caviar black 640GB (os swap), 1x WD caviar 320GB (sessions), 1x Maxtor 120GB (sessions), 1x Seagate 1TB (samples/loops), Profire2626, Command8, PT12 on OSX Mobile Rig: 2015 MacBook Pro Retina, Apollo Twin, PT12 |
#4
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Re: A Fatel Exception has occured pro tools must exit
Thanks.
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#5
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Re: A Fatel Exception has occured pro tools must exit
Version List as of Mon 07/07/2008 9:08:08.03
Pro Tools Version W32i APP ENU 7.3.0.117 shp protoolsacademic.exe Plug-In Versions c:\program files\common files\digidesign\dae\plug-ins\*.* W32i DLL ENU 7.3.0.117 shp bf essential clip remover.dpm - - - - - bf essential clip remover.dpm.rsr W32i DLL ENU 7.3.0.117 shp bf essential correlation.dpm - - - - - bf essential correlation.dpm.rsr W32i DLL ENU 7.3.0.117 shp bf essential meter bridge.dpm - - - - - bf essential meter bridge.dpm.rsr W32i DLL ENU 7.3.0.117 shp bf essential noise meter.dpm - - - - - bf essential noise meter.dpm.rsr W32i DLL ENU 7.3.0.117 shp bf essential tuner.dpm - - - - - bf essential tuner.dpm.rsr W32i DLL ENU 7.3.0.117 shp bombfactory bf76.dpm - - - - - bombfactory bf76.dpm.rsr W32i DLL ENU 7.3.0.117 shp chorus.dpm - - - - - chorus.dpm.rsr W32i DLL ENU 7.3.0.117 shp click.dpm - - - - - click.dpm.rsr W32i DLL ENU 7.3.0.117 shp d-verb.dpm - - - - - d-verb.dpm.rsr W32i DLL ENU 7.3.0.117 shp digirewire.dpm - - - - - digirewire.dpm.rsr W32i DLL ENU 7.3.0.117 shp dither.dpm - - - - - dither.dpm.rsr W32i DLL ENU 7.3.0.117 shp dynamics iii.dpm - - - - - dynamics iii.dpm.rsr W32i DLL ENU 7.3.0.117 shp eq iii.dpm - - - - - eq iii.dpm.rsr W32i DLL ENU 7.3.0.117 shp flanger.dpm - - - - - flanger.dpm.rsr W32i DLL ENU 7.3.0.117 shp funk logic mastererizer.dpm - - - - - funk logic mastererizer.dpm.rsr W32i APP - 3.0.0.10 shp guitar rig 3.dpm W32i DLL ENU 7.3.0.117 shp invert-duplicate.dpm - - - - - invert-duplicate.dpm.rsr W32i DLL ENU 7.3.0.117 shp mod delay ii.dpm - - - - - mod delay ii.dpm.rsr W32i DLL ENU 7.3.0.117 shp multi-tap delay.dpm - - - - - multi-tap delay.dpm.rsr W32i DLL ENU 7.3.0.117 shp normalize-gain change.dpm - - - - - normalize-gain change.dpm.rsr W32i DLL ENU 7.3.0.117 shp ping-pong delay.dpm - - - - - ping-pong delay.dpm.rsr - - - - - [plug-in settings] W32i DLL ENU 7.3.0.117 shp reverse-dc removal.dpm - - - - - reverse-dc removal.dpm.rsr W32i DLL ENU 7.3.0.117 shp signal generator.dpm - - - - - signal generator.dpm.rsr W32i DLL ENU 7.3.0.117 shp signaltools.dpm - - - - - signaltools.dpm.rsr W32i DLL ENU 7.3.0.117 shp time comp-exp-pitch shift.dpm - - - - - time comp-exp-pitch shift.dpm.rsr W32i DLL ENU 7.3.0.117 shp time shift.dpm - - - - - time shift.dpm.rsr W32i DLL ENU 7.3.0.117 shp timeadjuster.dpm - - - - - timeadjuster.dpm.rsr W32i DLL ENU 7.3.0.117 shp trim.dpm - - - - - trim.dpm.rsr W32i DLL ENU 1.0.0.12 shp urs strip native.dpm - - - - - urs strip native.dpm.rsr c:\program files\common files\digidesign\dae\plug-ins\plug-in settings\*.* - - - - - [urs strip] c:\program files\common files\digidesign\dae\plug-ins\plug-in settings\urs strip\*.* - - - - - acoustic 1.tfx - - - - - acoustic 2.tfx - - - - - bass synth.tfx - - - - - bass.tfx - - - - - clapoff.tfx - - - - - drum bus 1.tfx - - - - - drum bus 2.tfx - - - - - drum bus 3.tfx - - - - - guitar clean.tfx - - - - - guitar heavy.tfx - - - - - hatsoff.tfx - - - - - hatsoffdark.tfx - - - - - hihat.tfx - - - - - kick 1.tfx - - - - - kick 2.tfx - - - - - kick 808.tfx - - - - - mix bus 1.tfx - - - - - mix bus 2.tfx - - - - - mix bus 3.tfx - - - - - overhead 1.tfx - - - - - overhead 2.tfx - - - - - overhead 3.tfx - - - - - prezence.tfx - - - - - ride.tfx - - - - - room - mono.tfx - - - - - room 1.tfx - - - - - room 2.tfx - - - - - room 3.tfx - - - - - snapkracklepop.tfx - - - - - snare 1.tfx - - - - - snare 2.tfx - - - - - snare bottom 1.tfx - - - - - snare bottom 2.tfx - - - - - snare top.tfx - - - - - thudster.tfx - - - - - toms l.tfx - - - - - toms r.tfx - - - - - toms.tfx - - - - - vocal female 1.tfx - - - - - vocal female 2.tfx - - - - - vocal female 3.tfx - - - - - vocal male 1.tfx - - - - - vocal male 2.tfx - - - - - vocal male 3.tfx - - - - - vocal rock .tfx - - - - - vocal rock efx.tfx Plug-Ins (Unused) Versions c:\program files\common files\digidesign\dae\plug-ins (unused)\*.* W32i DLL ENU 7.3.0.117 shp dynamics ii.dpm - - - - - dynamics ii.dpm.rsr W32i DLL ENU 7.3.0.117 shp eq ii.dpm - - - - - eq ii.dpm.rsr Music Production Toolkit is not installed. DV Toolkit 2 is not installed. Digitranslator is not installed. DV Toolkit 1 is not installed. |
#6
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Re: A Fatel Exception has occured pro tools must exit
This is my internet PC. P4 Asus p533 mobo. I'm trying to remember as this is my old music computer and I havn't listed the details of it in about 4 years. It has a 2496 audiophile M audio card in it. Sorry I'm fuzzy on the rest of the components. I think it's 1 gig of ram. Hope this helps.
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#7
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Re: A Fatel Exception has occured pro tools must exit
Quote:
You might want to check for an update to Guitar Rig. Do you have any other music software installed? I notice form some of your older posts that you are using Samplitude? Which version specifically? Anything else? Being "fuzzy" on the rest of the components is going to make it difficult to help you. Maybe you could follow my instructions and post the details as directed in the General Troubleshooting post? Here... I'll copy them for you so you don't have to do so much "clicking": Quote:
__________________
My Website: Pro Tools "Newbie" Help Studio rig: Gigabyte GA-EX58-UD3R, Intel i7 920, 6GB Patriot DDR3, NVidia 8600GS, LG GGW-H20L BD-RE, Sony CRX195E1 CD-RW, 2x WD Caviar black 640GB (os swap), 1x WD caviar 320GB (sessions), 1x Maxtor 120GB (sessions), 1x Seagate 1TB (samples/loops), Profire2626, Command8, PT12 on OSX Mobile Rig: 2015 MacBook Pro Retina, Apollo Twin, PT12 |
#8
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Re: A Fatel Exception has occured pro tools must exit
XP Pro SP2
Asus P4b533-v Pentium 2.53 ghz 1 gig ram WD 7200 rpm drives PT 7.3 Academic I uninstalled a bunch of software I wasnt useing and cleaned the Reg files of all PT and related files after I uninstalled PT and then reinstalled PT and guess what... Same error. What to do next? Is there a phone # for this company? I can't find a support # on their site. Is buying 7.4 the answer? I'll do it if it will make this software work. Thank you. |
#9
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Re: A Fatel Exception has occured pro tools must exit
Quote:
If you are having trouble following those instructions, perhaps you had trouble with other instructions? Like the installation instructions for the software? Quote:
Quote:
__________________
My Website: Pro Tools "Newbie" Help Studio rig: Gigabyte GA-EX58-UD3R, Intel i7 920, 6GB Patriot DDR3, NVidia 8600GS, LG GGW-H20L BD-RE, Sony CRX195E1 CD-RW, 2x WD Caviar black 640GB (os swap), 1x WD caviar 320GB (sessions), 1x Maxtor 120GB (sessions), 1x Seagate 1TB (samples/loops), Profire2626, Command8, PT12 on OSX Mobile Rig: 2015 MacBook Pro Retina, Apollo Twin, PT12 |
#10
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Re: A Fatel Exception has occured pro tools must exit
:>)I appreciate your frustration. LOL.. I take what I need and leave what I know I don't behind. I had it working. I think I uninstalled it at one point months ago and then reinstalled it and it hasn't worked since. I'll try this utility and see if that does anything. Thanks for your energy. I'll call someone who can help me. :>)
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