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  #11  
Old 04-27-2022, 12:47 PM
Tweakhead Tweakhead is online now
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Default Re: GrooveCell and SynthCell licenses not deposited yet

Hey JS, I logged into iLok.com and also in the installed iLok app on my mac.
If they don't show up there for you, then Avid have not reached your account yet.
They say they started depositing licenses a week ago, and some could take up to another week.
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  #12  
Old 04-27-2022, 12:50 PM
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Default Re: GrooveCell and SynthCell licenses not deposited yet

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Originally Posted by jsbach View Post
Where do they show up in your iLok account? Under "Avid Complete Plug-in Bundle" group or the "Pro Tools Perpetual" group?
They are separate licenses listed in iLM.
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  #13  
Old 04-27-2022, 07:12 PM
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Default GrooveCell and SynthCell Licenses Missing

Hello.

I have a perpetual Pro Tools Ultimate license with an active support plan. I believe that qualifies me for Groovecell and Synthcell but I don't appear to have licenses in my account. Am I missing something?

Thanks!
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  #14  
Old 04-27-2022, 08:02 PM
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Default Re: GrooveCell and SynthCell Licenses Missing

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Originally Posted by Defekt View Post
Hello.

I have a perpetual Pro Tools Ultimate license with an active support plan. I believe that qualifies me for Groovecell and Synthcell but I don't appear to have licenses in my account. Am I missing something?

Thanks!
Sorry for the wait... this is explained in avid.secure.force.com/pkb/articles/FAQ/Pro-Tools-Tiers
How are GrooveCell and SynthCell virtual instruments authorized?
They are authorized by iLok licenses. These licenses are tied to your Subscription or Software Updates + Support Pan. Avid began depositing these on Apr 22 (in advance of the release) and is expecting all deposits to be completed by the end of April. Please watch your iLok account for these licenses.
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  #15  
Old 04-29-2022, 06:09 AM
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Default Re: GrooveCell and SynthCell licenses not deposited yet

I'm still not seeing these in my Avid account.
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  #16  
Old 04-29-2022, 06:11 AM
mnstudio mnstudio is offline
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Default Re: GrooveCell and SynthCell licenses not deposited yet

I found them in my iLok account, All is fine now
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  #17  
Old 04-29-2022, 08:39 AM
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Default Re: GrooveCell and SynthCell licenses not deposited yet

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Originally Posted by DonaldM View Post
I'm still not seeing these in my Avid account.
Installers are in my.avid.com/products > Pro Tools Studio > VIEW... (or Avid Link)

Your iLok account shows licenses were deposited 2022-04-27 20:19.
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  #18  
Old 04-30-2022, 09:33 AM
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Default Re: GrooveCell and SynthCell licenses not deposited yet

I have the licenses in my iLok account. But, I don't see them in my Avid account to download. How do I actually get them? Are they part of the 2022.4 upgrade? This isn't clear.
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  #19  
Old 04-30-2022, 10:41 AM
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Default Re: GrooveCell and SynthCell licenses not deposited yet

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Originally Posted by DonaldM View Post
Are they part of the 2022.4 upgrade?
Kind of. You need to be on an active plan (which you must be if you got the ilok licenses.) The installers are under your Pro Tools version as separate installers.
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  #20  
Old 04-30-2022, 11:57 AM
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Default Re: GrooveCell and SynthCell licenses not deposited yet

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Originally Posted by BScout View Post
Kind of. You need to be on an active plan (which you must be if you got the ilok licenses.) The installers are under your Pro Tools version as separate installers.

I just ran Avid Link and upgraded PT to 2022.4 and both of these were shown as available to install through Avid Link. So I've got them now.



Now, time to play and try things out and see. Thanks!
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