Problems upgrading Komplete 8 to Komplete 10 Ultimate in Pro Tools 10.3.9

[Freddysdead]

Hi,

I'm new to the forum and I've tried to search for posts with similar problems to mine but I haven't found any so I'm starting a new one.

I have been a Kontakt 8 user for a couple of years with no problems using Pro Tools 10.3.5. I though I should upgrade to Komplete 10 ultimate so I bought it thinking it would install easily. However it hasn't. Or to be correct the installation is fine but when launching it in Pro Tools everything get strange. If I start a new song it seems to work fine(although I have only been messing around, not recording seriously) but when trying to load one of my previous songs everything just freezes up and sometimes I can get the application manager(I'm unsure of it's name in english) to open and I can terminate the process but many time I have to restart the computer by holding in the power button until it restarts.

I thought it could be related to the same plugin, for example Kontakt 5, being installed to a different drive than it was the first time so I uninstalled both Komplete 10 Ultimate and Komplete 8, checked that no plugins from either of them showed up in Pro Tools and they didn't. Then I reinstalled Komplete 8 and then Komplete 10 Ultimate upgrade to the same locations but nothing is different. It still freezes up. I then uninstalled everything and only installed Komplete 8 and everything worked. The I tried again to install K10U but everything freezes up again.

Then I thought it could be related to me not having bothered to upgrade Pro Tools to 10.3.9 so I did and reinstalled K8 & K10U but everything still freezes up. I did also try to install only the Kontakt part of K10U with Session Horns Pro after the K8 installation but that was enough to break Pro Tools.

I don't really know what to try next other that thrashing the Komplete 10 Ultimate portable harddrive with a hammer but I pretty sure that won't solve it either.

Has anyone experienced this or does anyone have any suggestions for me to try?

Sorry for the long post!

I have my computer info listed below:

SiSoftware Sandra

ID
Host Name : Dator
Workgroup : WORKGROUP

Computer
Model : ASUS All Series ASUS MB
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS Z87-A
Serial Number : 1305115********
BIOS : AMI (OEM) 0903 05/06/2013
Intel vPro : 9.00.02.1345
Total Memory : 16GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4C 8T 3.9GHz, 3.9GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1150

Chipset
Memory Controller : ASUS Core (Haswell) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.6GHz 128-bit

Memory Module(s)
Memory Module : G.Skill F3-1600C9-8GAR 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-1600C9-8GAR 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : AOC International 2757M
(1920x1080, 27.2")
Monitor/Panel : Philips 273ELH
(1920x1080, 27.2")
Video Adapter : NVIDIA GeForce GTX 780 (12CU 2304SP SM5.0 862MHz/1.2GHz, 1.5MB L2, 3GB 6GHz 384-bit, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 780 (12CU 2304SP SM5.0 862MHz/1.2GHz, 1.5MB L2, 3GB 6GHz 384-bit, PCIe 3.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GTX 780 (2304SP 12C 862MHz/1.2GHz, 1.5MB L2, 3GB 6GHz 384-bit)
OpenCL GP Processor : NVIDIA GeForce GTX 780 (2304SP 12C 862MHz/1.2GHz, 1.5MB L2, 3GB 6GHz 384-bit)
Compute Shader Processor : NVIDIA GeForce GTX 780 (2304SP 12C 862MHz/1.2GHz, 1.5MB L2, 3GB 6GHz 384-bit)
CUDA GP Processor : NVIDIA GeForce GTX 780 (2304SP 12C 862MHz/1.2GHz, 1.5MB L2, 3GB 6GHz 384-bit)

Storage Devices
KINGSTON SV300S37A120G (120GB, SATA600, SSD) : 112GB (C:)
Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm) : 2TB (D:)
ASUS DRW-24B5ST (8GB, SATA150, DVD+-RW, CD-RW) : 7GB (E:)

Logical Storage Devices
Reserverad av systemet : 350MB (NTFS)
D: (D:) : 2TB (NTFS) @ Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm)
C: (C:) : 111GB (NTFS) @ KINGSTON SV300S37A120G (120GB, SATA600, SSD)
Komplete 8 (E:) : 7GB (UDF) @ ASUS DRW-24B5ST (8GB, SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : ASUS Lynx Point LPC Controller
Audio Device : ASUS Lynx Point HD Audio Controller
Audio Device : ASUS GK110 HDMI Audio [GeForce GTX Titan]
Audio Codec : nVidia GeForce 6800 XT
Serial Port(s) : 1
Disk Controller : ASUS Lynx Point 6-Port SATA AHCI Controller
USB Controller 1 : ASUS Lynx Point USB xHCI Host Controller
USB Controller 2 : ASUS Lynx Point USB Enhanced Host Controller #2
USB Controller 3 : ASUS Lynx Point USB Enhanced Host Controller #1
FireWire/1394 Controller 1 : VIA VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 8.1 Home 6.03.9600
Platform Compliance : x64