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  #1  
Old 05-28-2024, 11:47 AM
Pagen Pagen is offline
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Default Peep at 8khz

Hi. I have a noise at 8khz nearly exact and it starts every time i start some music or a movie. This is from the usb cable i think. Every time i stop playing something it hold on for 20 sec then it disappear. As soon i hit play it come right back. And if i stop it goes on for 20 sec. Rather annoying.
I recently bought a thing called Topping to place between my computer and soundcard to stop the noise and it did. BUT it created a new problem.
After i start a session in PT it starts to disstort the signal after five minuets. Just some pop and crackle in the beginning to total silence with a distortion from hell right before that.
Now to why i think its protools that's the problem. If i play Spotify at the same time it wont affect the sound. Only PT. I can run a session on top of spotify and it don't affect the sound in Spotify.
If i disconnect Topping from the cable and run it like before the 8khz is back but the other problem is gone. It is the cable the came with the soundcard when i bought it and it looks as it is a good quality cabel.
If i connect the soundcard to my laptop the 8khz noise is gone. No further testing on that.
My system is a PC with w 10 and RME UFX soudcard. PT 23.3 and all updates have been done recently. I think it is a problem related to the usb connection and PT is not happy about it. Anyone with similar issues that might have some solution. Thanks
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  #2  
Old 05-28-2024, 11:59 AM
sw rec sw rec is offline
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Default Re: Peep at 8khz

(A) By strictest definition, that RME is an INTERFACE. The “soundcard” is the onboard device, which leads us to:
(B) On Windows in particular, you should designate your internal soundcard to all Windows/NON-Pro Tools audio. Then Pro Tools has exclusive use of the RME interface. Not saying that’s the EXACT cause of the problem, but Pro Tools does NOT like to share hardware. Why AVID doesn’t include this bit of info in their Windoze optimizations is a mystery.
(C) First thing I’d do is try another USB cable. I have to admit to having never heard of this “Topping” device, but IMHO you don’t want anything in the chain between your computer and interface.
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Old 05-28-2024, 12:49 PM
Pagen Pagen is offline
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Default Re: Peep at 8khz

Hi.
Absolutely its a interface. My bad.
The internal soundcard is not in use. Its been turned off. So its not that of a problem. All sound goes via RME or there is no sound.

This is the devise i bought from Amazon.
TOPPING HS01/HS02 USB2.0 Isolator Noise Filter High Speed ​​Low Latency Up to 32
This was a test to see if it removed the annoying 8khz peep. And it did. Even with some improving of the sound quality. Maybe a brain thing but it sounded more clear than before. But after 6-7 minutes it started to sound more like when you have the buffer setting to low and then increase to no sound at all.
I don't have anything between my interface and computer and the cable is ca 3 meter. I have tried with another cable with no luck. I will buy a new cable of good quality to try in the following week.
A second guess is that the power supply in the computer is to week. Long shot but... The laptop don't have this issue but i haven't got protools on it so i cant test it for that. But spotify sounds ok.
Thanks for answer.
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Old 05-28-2024, 01:32 PM
sw rec sw rec is offline
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Default Re: Peep at 8khz

“The internal soundcard is not in use. Its been turned off. So its not that of a problem. All sound goes via RME or there is no sound.”

As I indicated, and plenty of people on here will verify this, on some level it certainly IS a problem. Pro Tools on Windows does NOT like to share hardware, and that’s why you need to re-enable your onboard sound device to handle all the non-Pro Tools audio.

“Looks like a good cable” means absolutely nothing, and it’ll take you 10 seconds to at least try another cable. First rule of troubleshooting….what’s the simplest thing it could be? Try that first.

Last edited by sw rec; 05-28-2024 at 05:18 PM.
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Old 05-28-2024, 01:42 PM
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Top Jimmy Top Jimmy is offline
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Default Re: Peep at 8khz

Quote:
Originally Posted by sw rec View Post
“The internal soundcard is not in use. Its been turned off. So its not that of a problem. All sound goes via RME or there is no sound.”
As I indicated, and plenty of people on here will verify this, on some level it certainly IS a problem. Pro Tools on Windows does NOT like to share hardware, and that’s why you need to re-enable your onboard sound device to handle all the non-Pro Tools audio.

“Looks like a good cable” means absolutely nothing, and it’ll take you 10 seconds to at least try another cable. First rule of troubleshooting….what’s the simplest thing it could be? Try that first.
+1

RME makes rock solid stuff with some of the best written drivers available. Also check your audio cabling is solid and you're not “adapting” balance/unbalanced. The audio cables should be balanced to your speakers or amp.
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Old 05-28-2024, 01:59 PM
Pagen Pagen is offline
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Default Re: Peep at 8khz

Hi.

Don't believe its the RME. It must be something with the computer.
All connections are balanced to everything i use and ground from same place as the power. The sound disappear after exactly 20 seconds after i stop playing and starts when i start again. And stop exactly 20 seconds later when i stop. No matter soundsource. And it has to do with the usb as the peep disappear when i put the Topping in line with the usb cable.
More investigation tomorrow. Its bedtime where i live.
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Old 05-28-2024, 02:04 PM
sw rec sw rec is offline
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Default Re: Peep at 8khz

Have you tried ANY of what’s been suggested?
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  #8  
Old 05-28-2024, 04:10 PM
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Default Re: Peep at 8khz

Quote:
Originally Posted by Top Jimmy View Post
+1

RME makes rock solid stuff with some of the best written drivers available. Also check your audio cabling is solid and you're not “adapting” balance/unbalanced. The audio cables should be balanced to your speakers or amp.
I have the UFX as well. It has it's own power supply, so it's not drawing any power from the computer. And the drivers are multi-client, so the onboard soundcard doesn't have to be used. That said, reactivate the onboard soundcard, Disable any instance of the UFX in Control Panel>Sound>Playback and Record Tabs just to be sure using the UFX for Windows Sounds/Audio is not the issue.

Yes, get a new USB cable from a reputable computer store, not Amazon. See if that's the issue.

Another issue may be your routing in TotalMix or Pro Tools and you have feedback building up.
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  #9  
Old 05-28-2024, 04:19 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: Peep at 8khz

^^^ Lots of great suggestions in this thread. I came here to suggest you make sure it's not a problem in totalmix.

Including make sure it's not Totalmix taking loopback audio from some other app (even if it's disabled as a systems audio device). Look at TotalMix FX metering as this happens and see if you can see unusual signals routing going on.
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Old 05-29-2024, 01:49 PM
Pagen Pagen is offline
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Default Re: Peep at 8khz

Hi again.
The story so far. This is on my pc with all the latest drivers and updates running on W10. All sound from the computer is turned of.
My interface is Gen 1 RME UFX

Noticed a noise at 8khz at a low volume. Search some forum and came to the conclusion that it might be usb related.
The noise starts as soon as i start some music and as soon as i stop it stands for 20 sec then it goes away, Same thing every time i play something.
I googled around and found a isolation box called Topping that had help for some person and i order it from Amazon.
As soon as i get it i try it and it did the job. The noise is gone and even some improvement in the sound quality occur. Maybe.

Now to the question why i bring it to this forum.
After a while in a session in protools the sound gets distorted like a wrong buffer setting and short thereafter it stop sounding. In protools all meters are running and it looks normal. At the same time i play a song on spotify and it works great. No noise and it just keep on going.
After a restart of PT it works again for a while then same thing again.
I then restart with the isobox disconnected with the same session and spotify running with no problem except the 8khz tone is back.
I buy a new usb cable and it did not change a thing. Same as above.
Tried all usb ports and it don't change a thing.
But when i connect to my laptop and run the latest driver from RME i do not have a nasty tone anymore.
Why does it only affect my pc and not my laptop??
Why does it affect Protools and not spotify??
Its not the Totalmix. I have gone over it twice and cant find any odd thing there. What is it that turn of the tone precisely 20 sec after i stop playback.
Im running out of ideas right now and will try another pc some day.
Right now im stuck. Help would be great. Thanks.
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