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  #1  
Old 09-02-2015, 09:54 AM
ejsherbon ejsherbon is offline
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Join Date: Feb 2001
Location: Fresno, CA, 93703
Posts: 10
Default Unable to Select Hardware on Startup

I'm running Pro Tools 11.3.1 on Windows 7 and I can not get to the window to select hardware when starting Pro Tools. I hold down "n" as soon as I double click the Pro Tools link and nothing ever happens. I recently trashed an incorrect preference while trying to troubleshoot another issue and ended up with an inoperative Pro Tools system that couldn't find my UAD Apollo or any other audio interface. Any thoughts?

Here is my Sandra Report:

Computer
Model : ASUS All Series ASUS MB
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS H87-PLUS
Serial Number : 1401206********
BIOS : AMI (OEM) 0607 09/17/2013
Intel vPro : 9.00.02.1345
Total Memory : 7.72GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (4C 8T 3.39GHz, 3.4GHz IMC/3.9GHz, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1150

Chipset
Memory Controller : ASUS Core (Haswell) DRAM Controller 100MHz, 2x 4GB DIMM DDR3 1.6GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Crucial CT51264BA160BM16F 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Crucial CT51264BA160BM16F 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : ViewSonic VX2703 SERIES (1920x1080, 27.0")
Video Adapter : Intel(R) HD Graphics 4600 (20CU 160SP SM5.0 600MHz/1.2GHz, 20x 8kB L2, 512kB L3, 256MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL GP Processor : Intel(R) HD Graphics 4600 (160SP 20C 600MHz/1.2GHz, 2MB L2, 512kB L3, 1.5GB DDR3 1.6GHz 128-bit, Integrated Graphics)
Compute Shader Processor : Intel(R) HD Graphics 4600 (160SP 20C 600MHz/1.2GHz, 20x 8kB L2, 512kB L3, 256MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Storage Devices
Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm) : 932GB (E:)
Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm) : 932GB (D:)
240GB Monster Digital Daytona (240GB, SATA600, SSD) : 224GB (C:)
Imation Flash Drive (1GB, USB2) : 964MB (L:)
Kingston DataTraveler SE9 (15.6GB, USB2) : 15GB (N:)
Generic USB SD Reader (USB2) : N/A (J:)
Generic USB CF Reader (USB2) : N/A (H:)
Generic USB xD/SM Reader (USB2) : N/A (I:)
Generic USB MS Reader (USB2) : N/A (K:)
HL-DT-STDVDRAM GH24NSB0 (SATA, DVD+-RW, CD-RW) : N/A (F:)

Logical Storage Devices
Sessions (E:) : 932GB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
Audio (D:) : 932GB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
System Reserved : 27MB (NTFS, 4kB) @ 240GB Monster Digital Daytona (240GB, SATA600, SSD)
WAVES AUTHO (L:) : 960MB (FAT32, 4kB) @ Imation Flash Drive (1GB, USB2)
WAVES USB (N:) : 15GB (FAT32, 8kB) @ Kingston DataTraveler SE9 (15.6GB, USB2)
Hard Disk (C:) : 208GB (NTFS, 4kB) @ 240GB Monster Digital Daytona (240GB, SATA600, SSD)
Removable Drive (J:) : N/A @ Generic USB SD Reader (USB2)
Removable Drive (H:) : N/A @ Generic USB CF Reader (USB2)
Removable Drive (I:) : N/A @ Generic USB xD/SM Reader (USB2)
Removable Drive (K:) : N/A @ Generic USB MS Reader (USB2)
Optical Drive (F:) : N/A @ HL-DT-STDVDRAM GH24NSB0 (SATA, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : ASUS Lynx Point LPC Controller
Audio Device : ASUS Core (Haswell) HD Audio Controller
Audio Codec : Intel 2807
Audio Device : ASUS Lynx Point HD Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Disk Controller : ASUS Lynx Point 6-Port SATA AHCI Controller
USB Controller 1 : ASUS Lynx Point USB xHCI Host Controller
USB Controller 2 : ASUS Lynx Point USB Enhanced Host Controller #2
USB Controller 3 : ASUS Lynx Point USB Enhanced Host Controller #1
FireWire/1394 Controller 1 : 13330 XIO2213A PCI Express to 1394b OHCI with 3-Port PHY
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP LaserJet 2430 PCL 5 (600x600)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : Imation Flash Drive (960MB)
Media Player : Kingston DataTraveler SE9 (14.52GB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller #2 (Ethernet)
Network Adapter : Realtek PCIe GBE Family Controller #3 (Ethernet, 100Mbps)
Network Adapter : Realtek PCIe GBE Family Controller #4 (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 7 Home Media Center 6.01.7601 Service Pack 1
Platform Compliance : x64
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  #2  
Old 09-08-2015, 04:07 PM
ejsherbon ejsherbon is offline
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Join Date: Feb 2001
Location: Fresno, CA, 93703
Posts: 10
Default Re: Unable to Select Hardware on Startup

Any help would be appreciated. Thank you for your time.
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  #3  
Old 09-08-2015, 06:42 PM
Top Jimmy's Avatar
Top Jimmy Top Jimmy is offline
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Join Date: Oct 2005
Location: Spokane, WA
Posts: 5,482
Default Unable to Select Hardware on Startup

Do a clean Pro Tools uninstall making sure to select the uninstall option that removes prefs and databases etc. Uninstall all driver software for your interfaces. Reboot. Install Pro Tools from scratch. Reinstall hardware drivers. Reboot. Is the problem fixed?
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James Cadwallader

Hackintosh - Gigabyte Z77X-UP5TH, Intel Core i7-3770K, 32GB 1600Mhz DDR3, 2x SATA 6Gb/s 240GB SSD, 3x SATA 6Gb/s 1TB HDD, 1x Glyph 2TB USB3 HDD, Mojave 10.14.6.

Pro Tools Ultimate 2021.3, HD Native, Focusrite Red 8Pre (Mac)
Pro Tools 2020.12, Mbox3 (Win)

Presonus Faderport, Pro Tools | Control
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