Pro Tools wants to install helper software on every start

[creativecontrol]

I believe this issue is related to the Shoe Tool. See here please:

https://avidtech.my.salesforce-sites...er-tool-prompt

best,


Jeff

[Rader Ranch]

M4Pro mini OS15.2 PT Ultimate - the method described in the Avid link does not work for me. Someone else mentioned getting an error on the 2nd Terminal command but it still working, not the case for me (Load failed: 5: Input/output error
Try running `launchctl bootstrap` as root for richer errors.)

Have there been any updates to the methodology to get rid of this prompt on every launch? It's still the shoetool...TIA

[Guy McDude]

perhaps its user error....
But I get as far as the password request.

But im unable to get terminal to accept my password.

any idea what I might be missing?

[Darryl Ramm]

Originally Posted by Guy McDude

perhaps its user error....
But I get as far as the password request.

But im unable to get terminal to accept my password.

any idea what I might be missing?

What exactly errors etc. do you see on the screen?

This is likely just the sudo command asking for your normal macOS account password.

What happens if you try some innocuous command with sudo. Like

$ sudo date

Get that to work first.

[Guy McDude]

Originally Posted by Darryl Ramm

What exactly errors etc. do you see on the screen?

This is likely just the sudo command asking for your normal macOS account password.

What happens if you try some innocuous command with sudo. Like

$ sudo date

Get that to work first.

Hi Darryl,
Sorry I wasnt more clear.

I was referring to this Avid fix posted above.
https://avidtech.my.salesforce-sites...er-tool-prompt

The fix was in the Terminal App.
I was able to follow the script/ fix until I was prompted for my Apple user PW,
and the terminal would not accept/ recognize my typing of my password.

I also tried copying and pasting the PW as the previous entries were copied from the Avid script.

so...I was never able to complete the linked Avid remedy, as for some reason I could not input my PW, a necessary part of the linked fix/ script.

[merlin.audio]

Please note that the terminal doesn't show you typing the password for safety reasons. Just type it in and hit enter. Also keep in mind that you need to enter the password of your macOS account (what you enter when signing into your Mac), not your Avid account password or anything

Lastly if you go to System Settings > Login Items > Allow in Background, please make sure that "Pro Tools" is allowed to run in the background.

[Darryl Ramm]

Originally Posted by Guy McDude

Hi Darryl,
Sorry I wasnt more clear.

I was referring to this Avid fix posted above.
https://avidtech.my.salesforce-sites...er-tool-prompt

The fix was in the Terminal App.
I was able to follow the script/ fix until I was prompted for my Apple user PW,
and the terminal would not accept/ recognize my typing of my password.

I also tried copying and pasting the PW as the previous entries were copied from the Avid script.

so...I was never able to complete the linked Avid remedy, as for some reason I could not input my PW, a necessary part of the linked fix/ script.

I know what you were trying to do. Read what I wrote carefully, I suggested you just try the benign "sudo date" command as a test. What exactly happens when you do that?

Either you are doing something wrong, or your system has sudo permissions increased (normally any user account on macOS with administrator privileges can run sudo but it's possible to still restrict sudo use. So what *exactly* do you seen happening on the screen?

[Guy McDude]

Originally Posted by merlin.audio

Please note that the terminal doesn't show you typing the password for safety reasons. Just type it in and hit enter. Also keep in mind that you need to enter the password of your macOS account (what you enter when signing into your Mac), not your Avid account password or anything

thanks, this is a good note, I wasnt aware.

Originally Posted by merlin.audio

Lastly if you go to System Settings > Login Items > Allow in Background, please make sure that "Pro Tools" is allowed to run in the background.

It is, and this is the strange part of all of this.
No auto updates, no manual updates, no system changes.

just a few days ago it started asking for the helper file

[merlin.audio]

Can you uninstall Pro Tools using FreeMacSoft's AppCleaner?

Note that AppCleaner uninstalls ALL Pro Tools-related files so ALL OF YOUR PREFERENCES, including keyboard shortcuts, presets, and so on, will be DELETED

It gives you the list of files it's targeted before it deletes them, so you can back everything up.

Then reinstall Pro Tools. That will give you a completely clean install like on day one.

If this is not an option for you, I'm afraid the best option you have is to ask Avid support about it

FYI this may be a file permission issue so if you can figure out where the helper installs its stuff, maybe you can find out where the problem lies

[Guy McDude]

Originally Posted by creativecontrol

I believe this issue is related to the Shoe Tool. See here please:

https://avidtech.my.salesforce-sites...er-tool-prompt

best,


Jeff

Hi Jeff,
Not sure if you know or not, but following your linked fix/ script.

after step 6 "launch Pro Tools", it once again, asks me to "instal helper tools".
there is no mention in the script about this pop up, and whether or not I should allow it to install the helper tool, before moving to step 7, all the terminal stuff.


thanks in advance