EuControl/ProTools No Communication

[Fixius]

My System Specs:
2020 27" iMac 3.8GHz 8-Core Intel Core i7
Mac OS 11.0.1
Pro Tools 2021.3.1
EuControl 2021.6.1.7 (also tried all other compatible versions)

What's Happened:
Everything was working fine until a few weeks ago when EuControl gave me an error saying it could not be opened on my OS. Neither EuCon, nor my OS has changed in years. Reinstalling EuControl solved that problem, but then my surfaces wouldn't connect. I tried other versions of Eucontrol, with the same result. I was then able to get them to connect by looping in a Netgear router in between my iMac and surfaces, but Pro Tools is not communicating with EuControl. Both Surfaces appear and connect in EuControl, and Eucon is enabled in Pro Tools, but I have no communication to EuControl. Session data doesn't appear in EuControl, and there's no communication to my surfaces.

I've tried reinstalling Pro Tools, switching cables, all the usual suspects. I've reached out in other online spaces and received no helpful suggestions. I'm at complete loss for what's happened here. If anyone has had this happen or a similar issue happen to them, I would very much appreciate any ideas.

Thank you.

[its2loud]

If you downloaded and installed the latest Eucon version, it is not compatible at all with Big Sur.

https://avidtech.my.salesforce-sites...-Compatibility

[Fixius]

I’m aware of that, thank you. The system and software specs I began my post with are accurate and current. I have compatibility charts on hand. Everything should be working fine.

[btalbott]

Same . . . I actually went back to PT2023 and it worked for about a week, then stopped. In the session, it says Eucon is on but it won't see the S3. (dull green light)


- EuControl Settings | Show Info: IP is 169.254.5.158
- OS NIC settings DHCP, 169.254.60.7

Mac Studio, M2
32G RAM
Sonoma 14.7.2
Eucontrol 2023.11.0.121
ProTools 2024.6

[EddieJones]

Originally Posted by btalbott

Same . . . I actually went back to PT2023 and it worked for about a week, then stopped. In the session, it says Eucon is on but it won't see the S3. (dull green light)


- EuControl Settings | Show Info: IP is 169.254.5.158
- OS NIC settings DHCP, 169.254.60.7

Mac Studio, M2
32G RAM
Sonoma 14.7.2
Eucontrol 2023.11.0.121
ProTools 2024.6

Not the same as the OP's issue

[EddieJones]

Originally Posted by Fixius

My System Specs:
2020 27" iMac 3.8GHz 8-Core Intel Core i7
Mac OS 11.0.1
Pro Tools 2021.3.1
EuControl 2021.6.1.7 (also tried all other compatible versions)

What's Happened:
Everything was working fine until a few weeks ago when EuControl gave me an error saying it could not be opened on my OS. Neither EuCon, nor my OS has changed in years. Reinstalling EuControl solved that problem, but then my surfaces wouldn't connect. I tried other versions of Eucontrol, with the same result. I was then able to get them to connect by looping in a Netgear router in between my iMac and surfaces, but Pro Tools is not communicating with EuControl. Both Surfaces appear and connect in EuControl, and Eucon is enabled in Pro Tools, but I have no communication to EuControl. Session data doesn't appear in EuControl, and there's no communication to my surfaces.

I've tried reinstalling Pro Tools, switching cables, all the usual suspects. I've reached out in other online spaces and received no helpful suggestions. I'm at complete loss for what's happened here. If anyone has had this happen or a similar issue happen to them, I would very much appreciate any ideas.

Thank you.

Hi, I'm guessing you are the guy from the Facebook posts? I'm still having trouble with the fact you say that it worked for years and then EuControl said it couldn't run on your OS. There are literally only two things that can cause this. OS change or EuControl Change. Unfortunatly installing all the unsupported versions in the attempt to fiix could have casued leftover files. If you use the latest versions installer and select remove all apps and remopve all prefs, that should help. Then install the last known working version of EuControl. Reboot inbetween each operation.

[Fixius]

Originally Posted by EddieJones

Hi, I'm guessing you are the guy from the Facebook posts? I'm still having trouble with the fact you say that it worked for years and then EuControl said it couldn't run on your OS. There are literally only two things that can cause this. OS change or EuControl Change. Unfortunatly installing all the unsupported versions in the attempt to fiix could have casued leftover files. If you use the latest versions installer and select remove all apps and remopve all prefs, that should help. Then install the last known working version of EuControl. Reboot inbetween each operation.

You're guessing I'm the guy from Facebook? I sent you the link you undoubtedly used to find this post. Frankly, I don't care how much trouble you're having believing me. I've explained exactly what happened. I've sent you screenshots of my OS, protools, Eucon info, everything you asked for, and you're still doubting that this happened. I've also told you everything I've tried, and all you have to offer for me, is something I've already told you I've tried. Restarting is required after each install. You should know this. This isn't a novel idea you're providing. You are insufferable, and you have been utterly useless. The guy above says he's having a very similar issue, and you provided NOTHING. You just commented that it's not the same issue, which isn't even true. How do you still have a job? THIS is why I despise AVID.

I welcome no further comments from you. If any other sound editors or mixers happen to see this, I would welcome anyone's suggestions.

[smurfyou]

That's a bit much. Personal attacks are not allowed here.

Eddie has helped countless users with their diverse setups. Having a product lead work with end users is unheard of with other large faceless corporations.

I understand frustration with technical errors. Lashing out is not cool. Don't be surprised if your post is removed.

[marianna]

Fixius

Will is spot on in that Eddie has been a tireless advocate for products and people over the years so I suggest a little editing of the post to make it less offensive.

Thank you.
Marianna