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  #1  
Old 10-06-2021, 07:40 AM
peapodpost peapodpost is offline
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Default artist control locking up / dropping off

hi,


macOS 10.15.7, PT latest, eucon latest, firmware latest. force reflashed firmware on all units. have wiped eucon settings and ran the cleaner script.



have the 3 following hooked up via static IP: artist transport, mix, control



my problem is that ONLY the Artist Control will randomly drop off about twice a day. the other 2 units are rock solid.


symptoms: artist mix either goes back to black/purple Avid logo, or screen and faders freeze on whatever they are on.


troubleshooting steps or thoughts?


thank you!

Last edited by peapodpost; 10-06-2021 at 09:08 AM.
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  #2  
Old 10-06-2021, 07:59 AM
BScout BScout is offline
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Default Re: artist control locking up / dropping off

upgrade to macOS 10.15.7

I remember issues with 10.15.6
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Old 10-06-2021, 09:08 AM
peapodpost peapodpost is offline
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Default Re: artist control locking up / dropping off

Correction, I am on 10.15.7 already!
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  #4  
Old 10-07-2021, 08:37 AM
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EddieJones EddieJones is offline
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Default Re: artist control locking up / dropping off

Have you tried swapping the power supply?
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Old 11-02-2021, 09:50 AM
peapodpost peapodpost is offline
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Default Re: artist control locking up / dropping off

Quote:
Originally Posted by EddieJones View Post
Have you tried swapping the power supply?

new power supply did not fix unfortunately.
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  #6  
Old 11-02-2021, 10:07 AM
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EddieJones EddieJones is offline
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Default Re: artist control locking up / dropping off

Have you tried running it on its own with a direct connection and see if that helps?
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