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  #91  
Old 11-17-2022, 12:23 PM
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EddieJones EddieJones is offline
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Default Re: S1 knob always writing

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Originally Posted by redvaultaudio View Post
Hey Eddie,

I have an S1 that is doing the same thing on the 4th pan knob. I bought the unit secondhand through Reverb and while the unit is in great condition unfortunately the 4th knob is flickering and being a total pain.

I've been a loyal customer of Avid for over 20 years and subscribe to the Ultimate Pro Tools subscription package. I was absolutely shocked when I reached out to Avid today for a repair estimate and they quoted me at $893.30 plus shipping and handling to fix one knob! You've got to be kidding me. I mind as well buy a whole new unit for that price.

This is so infuriating that a company who makes an inferior product won't stand behind their gear. It's not like it's a few of them here and there, it seems like a consistent problem throughout the early batches of S1s. I'm just in shock right now. Yes, I'm obviously pissed that I bought the unit secondhand and understand the warranty piece but where is Avid's loyalty to the end user. This is their faulty product. It's like when a car has a recall because there's something wrong with it and it gets fixed free of charge. What a disappointing company.

Pete
Can you give me your case number?
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  #92  
Old 11-18-2022, 04:32 AM
redvaultaudio redvaultaudio is offline
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Default Re: S1 knob always writing

Thanks for the response. My case # is 04538337

-pete
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  #93  
Old 11-18-2022, 07:39 AM
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EddieJones EddieJones is offline
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Default Re: S1 knob always writing

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Originally Posted by redvaultaudio View Post
Thanks for the response. My case # is 04538337

-pete
Thanks, I'll see what I can do. If you haven't heard back in a week ping me
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  #94  
Old 08-24-2023, 12:39 AM
MichaelMichael MichaelMichael is offline
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Default Re: S1 knob always writing

Man........I've got the S1/pan problem now. What can I do?

Avid says to just 'buy another one' which.... well, just say I'd rather see if it can be fixed.

Anyone have any ideas? Is it possible to just deactivate the encoder and limp ahead? It's impossible to use as it keeps re-writing data.
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  #95  
Old 08-24-2023, 09:41 AM
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EddieJones EddieJones is offline
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Default Re: S1 knob always writing

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Originally Posted by MichaelMichael View Post
Man........I've got the S1/pan problem now. What can I do?

Avid says to just 'buy another one' which.... well, just say I'd rather see if it can be fixed.

Anyone have any ideas? Is it possible to just deactivate the encoder and limp ahead? It's impossible to use as it keeps re-writing data.
Do you have a case number?
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  #96  
Old 08-25-2023, 07:59 AM
MichaelMichael MichaelMichael is offline
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Default Re: S1 knob always writing

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Originally Posted by EddieJones View Post
Do you have a case number?
I’ve PMed you, thanks!
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