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Old 06-02-2020, 02:02 AM
PaulMac PaulMac is offline
Join Date: Oct 2015
Location: Glasgow, Scotland
Posts: 3
Default Avid support is an absolute joke

I contacted Avid about a lost ilok with my RMA and they told me to buy a ASC and then contact them when I have, which I did 3-4 minutes after they told me to. I emailed to say I purchased it but hadn't received the ASC. The site told me to look at my emails and my email tells me to access my purchase in the download centre. When I access the "Retrieve ASC Details" of the website I am informed "No Active ASC Code found".

Their last reply to me was 3 days ago to tell me to purchase the ASC.
I have tried to phone Avid and they have temporarily closed your licensing support line.

Meanwhile I'm a day late submitting a record for mastering... I have paid £36 specifically for what will likely require 5 minutes of Avid's time and they have not replied in 3 days.
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Old 06-02-2020, 07:40 AM
TOM@METRO's Avatar
Join Date: Apr 2006
Location: Los Angeles
Posts: 17,344
Default Re: Avid support is an absolute joke

Perhaps you should report the loss to Pace/ilok, and start the replacement procedure. Or am I missing something? If this is only a Pro Tools auth that you are missing, try downloading and running the demo until this straitens out.
~ tom thomas

Formerly hobotom

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