lost ilok

[alexandrezakh]

hello all i need your help
i lost my ilok and after submit RMA my account was hacked i buy new ilok and create new ilok account so what i can do to restore protools license to new ilok also i unlink old ilok id from my avid account so what next step ?

[tope d]

looking in to this at the moment. I'll get back to you in a bit

[tope d]

I've started a support case for you under case number 04937968
The licensing team will be in touch with you soon via Email

[alexandrezakh]

Thank you , avid support contact with me and i send the RMA number and new ilok account , so im waiting.

[tope d]

Originally Posted by alexandrezakh

Thank you , avid support contact with me and i send the RMA number and new ilok account , so im waiting.

Thanks for the update! Feel free to bump this thread up if anything comes up.

[TOM@METRO]

To all that may read this.
Please take advantage of the Pace TLC program. It saves the potential grief that can arise from a loss. I speak from experience.

[alexandrezakh]

I will do this after I get all my licenses back.
Now waiting avid to put license in my new ilok account.

[tope d]

Originally Posted by alexandrezakh

I will do this after I get all my licenses back.
Now waiting avid to put license in my new ilok account.

I've just checked your support case and the licensing team is asking any of your for your product's proof of purchase. You can send a photo or screenshot of your Pro Tools 11 and Pro Tools Studio Perpetual licenses' receipts. Let me know if you have further questions, or you can respond back to the case. Thanks

[alexandrezakh]

I dont know why i cant found receipt in order history i have video for that , i have video for my product ( 2 perpetual product) into my account i dont know if avid they consider it proof.