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Old 09-21-2022, 06:05 AM
lars_meijer lars_meijer is offline
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Default Transfer Avid Dolby Atmos Production Suite Ilok license/ Reset Requested Help

I have a license of dolby atmos on a MacBook that is no longer active (got stolen) and want to transfer the license. I requested a reset a week ago but still, nothing has happened and I can't find any support details to call or mail. Can somebody help me, please so I can start working again? Thanks in advance!
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Old 09-21-2022, 06:42 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Transfer Avid Dolby Atmos Production Suite Ilok license/ Reset Requested Help

Hi Lars,

I will escalate this now and someone will be in touch. Pls start a support case which is free and post the case number here.
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Old 09-21-2022, 12:31 PM
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jeffro jeffro is offline
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Default Re: Transfer Avid Dolby Atmos Production Suite Ilok license/ Reset Requested Help

Welcome to the community.

No reset requests in the queue for your iLok User ID, and the only support case I see in your account is from today simply for License / Re-Activation (no product specified). I'll update that case to get more info and help solve this - please watch for an email. Thanks!
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Old 09-21-2022, 10:58 PM
lars_meijer lars_meijer is offline
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Default Re: Transfer Avid Dolby Atmos Production Suite Ilok license/ Reset Requested Help

Thank you @Christopher and @Jeffro for the swift and great support on this matter :)! very happy this way of solving the issue
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