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Old 05-07-2017, 03:13 PM
kaitykake kaitykake is offline
Join Date: May 2017
Location: Cibolo
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Default iLok on one account, licenses deposited to another

I recently bought Pro Tools 12 Student/Teacher edition. I accidentally created two different iLok accounts and only found out after finding my licenses on the one created through Pro Tools. I believe I unintentionally registered my iLok to my personally created account (the one with no licenses) and now when I try to put my licenses onto my iLok, it shows it is owned by another user. Is there any way I can either transfer my licenses to my new personal account or transfer my iLok USB Key to my Pro Tools created account?
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Old 05-08-2017, 06:44 AM
Michael Carnes's Avatar
Michael Carnes Michael Carnes is offline
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Join Date: Jun 2013
Location: Salt Lake Valley
Posts: 219
Default Re: iLok on one account, licenses deposited to another

You can go through the transfer process in License Manager to transfer licenses to your new account. iLok.com will cap the transfer payment at $50. But you should look very carefully at the licenses you have. If you have NFRs or other promotional-type licenses, you won't be able to transfer them at all.

iLok.com might be willing to change ownership of the iLok, but I don't know if this is something they actually do. In any case, there's probably a fee involved. You'll have to hunt around on the iLok.com website.

Probably the cheapest thing to do is just grit your teeth and buy another iLok, this time being sure to register it to the account that has your licenses.
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Old 05-08-2017, 10:02 AM
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Top Jimmy Top Jimmy is offline
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Default iLok on one account, licenses deposited to another

You can remove an empty iLok from one account and sync it with another.
James Cadwallader

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Old 05-08-2017, 11:11 AM
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Join Date: Apr 2006
Location: Los Angeles
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Default Re: iLok on one account, licenses deposited to another

I would contact Pace. You never know. You might just reach someone that will be sympathetic to your mistake and try to help you.
~ tom thomas

Formerly hobotom

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