What's wrong with this laptop? Sandra & Video Included!

[DJ Hellfire]

My boy has this laptop trying to run an original Mbox with Pro Tools 8.0, and it will not launch. Just gives an access violation error. Using all stock plugins and no extra toolkits. Just raw PT 8.0. Here is the video that shows the problem and the error. He has Vista, but I don't see that he has any service packs installed. Could that be it? The setup works on his W7 desktop!

http://s19.photobucket.com/albums/b1...oToolsfail.mp4

Computer
Model : Gateway M-6752
Workgroup : WORKGROUP
Host Name : ********
User : ********

Processor
Model : Intel(R) Core(TM)2 Duo CPU T5450 @ 1.66GHz
Speed : 1.66GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2MB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Gateway
BIOS : Gateway 91.1E 01/10/2008
Bus(es) : ISA PCI PCIe IMB PCMCIA USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3GB DDR2 SO-DIMM

Chipset
Model : Intel Mobile PM965/GM965/GL960 Express Processor to DRAM Controller
Front Side Bus Speed : 4x 277MHz (1.1GHz)
Total Memory : 3GB DDR2 SO-DIMM
Shared Memory : 8MB
Memory Bus Speed : 2x 554MHz (1.1GHz)

Memory Module(s)
Memory Module : Hynix (Hyundai) HYMP512S64EP8-Y5 1GB DDR2 SO-DIMM PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Hynix (Hyundai) HYMP125S64CP8-Y5 2GB DDR2 SO-DIMM PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)

Storage Devices
WDC WD2500BEVS-22UST0 (250GB, SATA150, 2.5", 5400rpm, NCQ, 8MB Cache) : 233GB (C:) (D:) (H:)
Generic-Multi-Card (USB) : N/A (G:)
SanDisk Cruzer 8GB (USB) : 7GB (F:)
Optiarc DVD RW AD-7563A (ATAPI, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)
SanDisk Cruzer (USB) : 96MB (J:)

Logical Storage Devices
RECOVERY (D:) : 11GB (NTFS) @ WDC WD2500BEVS-22UST0 (250GB, SATA150, 2.5", 5400rpm, NCQ, 8MB Cache)
Hard Disk (C:) : 197GB (NTFS) @ WDC WD2500BEVS-22UST0 (250GB, SATA150, 2.5", 5400rpm, NCQ, 8MB Cache)
New Volume (H:) : 24GB (NTFS) @ WDC WD2500BEVS-22UST0 (250GB, SATA150, 2.5", 5400rpm, NCQ, 8MB Cache)
Optical Drive (E:) : N/A @ Optiarc DVD RW AD-7563A (ATAPI, DVD+-RW, CD-RW, 2MB Cache)
Removable Drive (G:) : N/A @ Generic-Multi-Card (USB)
U3 System (J:) : 7MB (CDFS) @ SanDisk Cruzer (USB)
Removable Drive (F:) : 7GB (FAT32) @ SanDisk Cruzer 8GB (USB)

Peripherals
LPC Hub Controller 1 : Gateway 2000 ICH8M-E (ICH8) LPC Interface Controller
Audio Device : Gateway 2000 82801H (ICH8) HD Audio Controller
Audio Codec : Sigmatel 76A0h
Audio Codec : Conexant 2C06h
Serial Port(s) : 1
Disk Controller : Gateway 2000 82801H (ICH8) Ultra ATA Storage Controllers
Disk Controller : Gateway 2000 Mobile SATA AHCI Controller
USB Controller 1 : Gateway 2000 82801H (ICH8) USB UHCI #4
USB Controller 2 : Gateway 2000 82801H (ICH8) USB UHCI #5
USB Controller 3 : Gateway 2000 82801H (ICH8) USB2 EHCI #2
USB Controller 4 : Gateway 2000 82801H (ICH8) USB UHCI #1
USB Controller 5 : Gateway 2000 82801H (ICH8) USB UHCI #2
USB Controller 6 : Gateway 2000 82801H (ICH8) USB UHCI #3
USB Controller 7 : Gateway 2000 82801H (ICH8) USB2 EHCI #1
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)

Peripherals
Media Player : ()
Media Player : SanDisk Cruzer (7.47GB)

Network Services

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 46%

Operating System
Windows System : Microsoft Windows Vista Home 6.00.6000
Platform Compliance : x86

Windows Experience Index
Current System : 1.0

[Benoni]

Lots of stuff wrong. Only 1 hard drive. Must be a minimum of 2 hard drives. That hard drive is only 5400 RPM. must be a minimum of 7200.

I dont see a graphics adapter listed, so its probably integrated, also not approved.

Also no service pack for Vista, you need at least SP1, and its better with SP2.

Download them manually from the Microsoft website. Install SP1 first, then SP2.

Turn off UAC. Do the other Vista optimizations.
Install PT with Run as Admin (right click the setup icon, choose run as admin) Always launch Pro Tools with Run As Admin.

[DJ Hellfire]

I know about the hard drive. He has a separate one. We are just trying to get it to at least launch. Also, it's a laptop, so the graphics will naturally be integrated. Thanks man!

[Benoni]

Originally Posted by DJ Hellfire

I know about the hard drive. He has a separate one. We are just trying to get it to at least launch. Also, it's a laptop, so the graphics will naturally be integrated. Thanks man!

Not to nit pick, but there are many laptops with separate graphics processors.

Here is the quote from Digidesign:

Pro Tools Windows Computers Require a Dedicated Graphics Controller.


Windows computers with integrated (i.e. northbridge-based) graphics controllers are not supported and may not perform well with Pro Tools. To achieve best results, the system must use a dedicated graphics controller.

For desktop computers this usually means a separate graphics card is installed. For laptop computers, this is usually an option offered at the time of purchase. Desktop computers that do not have a dedicated graphics controller installed will need to install either an AGP or PCIe based graphics controller. PCI or PCIx based graphics controllers are not supported.

Unfortunately, Windows desktop computers without either an available AGP graphics or PCIe graphics slot available, and Laptop computers without a built-in dedicated graphics controller cannot be upgraded to this functionality.

No harm, its a common belief that laptops only have integrated graphics, but its just not true.

[DJ Hellfire]

Oh! Wow! I've only seen people use laptops with the built in graphics with Pro Tools. Thanks!

[Benoni]

Originally Posted by DJ Hellfire

Oh! Wow! I've only seen people use laptops with the built in graphics with Pro Tools. Thanks!

Its a common misconception. the graphics processor in a laptop resembles a CPU, not at all like the large card you put in a desktop.

Here is one you can see:

http://www.nvidia.com/object/product...x_260m_us.html

[DJ Hellfire]

Originally Posted by Benoni

Its a common misconception. the graphics processor in a laptop resembles a CPU, not at all like the large card you put in a desktop.

Here is one you can see:

http://www.nvidia.com/object/product...x_260m_us.html

Oh OK! I get it! I was thinking you were saying dudes were supposed to be carrying a monitor around with their laptops! LMAO!

[Benoni]

Originally Posted by DJ Hellfire

Oh OK! I get it! I was thinking you were saying dudes were supposed to be carrying a monitor around with their laptops! LMAO!

[necjamc]

Out of curiosity, have you done the optimizations on the laptop. And have you turned off all powersaving stuff. I couldn't run PT on my Dell laptop (even just get it up and going) until I turned off the power saving stuff. My dell was set at 20% / 50% CPU from the factory. And it wouldn't even load up the program

[albee1952]

Correct me if I am wrong but, original Mbox only works up to PT8.0.1 and Windows 7 wants 8.0.3(or 8.0.4)