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  #1  
Old 03-21-2022, 03:00 AM
S.isidore S.isidore is offline
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Default Sync hd Problem / flashes

Hello Everyone,

I've got a problem with my sync hd since a few days.
It connects to protools a few seconds and then lost communication. All leds start to flash randomly with a little regular beep. No error code showed.

I've removed it from the rack, changed all the cables. Nothing solved the problem.

Any idea ?

thanks

Stephane
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PT 2019.10 Ultimate, HD Native Omni, Avid S3, 192i/0
Mac Pro late 2013
OSX Mojave
64Go RAM
Mac Mini 2014 Video slave 4
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  #2  
Old 03-22-2022, 07:40 AM
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MCorbin MCorbin is offline
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Default Re: Sync hd Problem / flashes

You might try to update the firmware from DigiTest, otherwise you may need to open up a support case and consider an RMA repair or exchange.

m
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  #3  
Old 03-23-2022, 01:34 AM
S.isidore S.isidore is offline
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Default Re: Sync hd Problem / flashes

Quote:
Originally Posted by MCorbin View Post
You might try to update the firmware from DigiTest, otherwise you may need to open up a support case and consider an RMA repair or exchange.

m
Thanks Mark,

The firmware is up to date.

I think it needs a repair

Stephane
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PT 2019.10 Ultimate, HD Native Omni, Avid S3, 192i/0
Mac Pro late 2013
OSX Mojave
64Go RAM
Mac Mini 2014 Video slave 4
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  #4  
Old 06-18-2023, 06:59 PM
IndreStudios IndreStudios is offline
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Default Re: Sync hd Problem / flashes

Hi Stephanie,

Curious how you made out with this issue? Our unit just started displaying the same behavior today. Random flashing of lights, and from what I gather it re-booted. PT did throw a “lost com with Sync I/o” error.

Thanks, Michael
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  #5  
Old 06-18-2023, 07:02 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: Sync hd Problem / flashes

Hi Michele
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