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Old 12-06-2022, 02:44 PM
Phil O'Keefe Phil O'Keefe is offline
Join Date: Jan 2002
Location: Southern CA USA
Posts: 2,922
Default I paid my renewal, but my account still says I only have 1 day left...

I have a Carbon, and it's time to renew my perpetual license support plan, which I did online, paying the $399 directly to Avid. I received a confirmation email, but my account online still says I need to renew.

What am I doing wrong here?
Phil O'Keefe

PT 2023.6 Ultimate (Perpetual) | Avid Carbon | M1 Max Mac Studio; 32 GB RAM / 1 TB SSD, macOS 13.4.1 Ventura.

PT 2023.6 Studio (Perpetual) | M1 MacBook Air; 16 GB RAM / 1 TB SSD, macOS 13.4.1 Ventura.
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