Problem with the Video Engine

[Gwenkamol]

Hello everyone.
My Video Engine is not working, and I can't find out why.
I'm using Pro Tools 2020.12, I tried uninstalling and reinstalling Pro Tools, the Video Engine, the Codecs...

I have 2 error messages ; when I try to import video, Pro Tools says "Unable to link to file X due to either a missing CODEC or the file may be unsupported."
The second error message is "The video engine had an unrecoverable error and will now reinitialize."
I tried importing video with different CODECS, DNxHD and ProRes, as well as different types of video files (.mov, .avi and .mxf).

I don't know what to do, and I have a school project to finish in 2 weeks which needs the Video Engine.
Thank you in advance for any help !

[its2loud]

Originally Posted by Gwenkamol

Hello everyone.
My Video Engine is not working, and I can't find out why.
I'm using Pro Tools 2020.12, I tried uninstalling and reinstalling Pro Tools, the Video Engine, the Codecs...

I have 2 error messages ; when I try to import video, Pro Tools says "Unable to link to file X due to either a missing CODEC or the file may be unsupported."
The second error message is "The video engine had an unrecoverable error and will now reinitialize."
I tried importing video with different CODECS, DNxHD and ProRes, as well as different types of video files (.mov, .avi and .mxf).

I don't know what to do, and I have a school project to finish in 2 weeks which needs the Video Engine.
Thank you in advance for any help !

Try removing any old videos you may have imported from the session. If they’re not on the timeline, remove them from the sessions clip list. Once you e removed all the video files, save and close the session. Restart Pro Tools and import your most recent video file. I recommend staying with the DNXHD codec but make sure you’ve installed the Avid Codecs on your system.

You’ll find the Avid Codecs LE package here

https://avid.secure.force.com/pkb/ar...nload/en423319

Also, you don’t state what your system specs are so it’s a little hard to determine if there are any system incompatibilities.

[Gwenkamol]

I tried removing old videos, even started a fresh session, it didn't change anything. I did install the Codecs, so that's good...
Sorry I forgot about the system specs : I'm on windows 10 Home, and i have an Intel core i7 6700K, a NVIDIA GTX1070, 8Go of RAM.
I know the RAM seems pretty low, but the video used to work before on my PC...
I completely reset my PC about 2 months ago, and I think it's since then that it doesn't work anymore. Maybe some driver or something is missing since I reset the computer ?
Thanks for your answer by the way, it's very appreciated !

[coaxmw]

Is your video in a folder with any illegal characters or unusual characters. I've had that error when there is a / or %@ type symbols in any of the folders that contain the file. Can you import a video from another project or your desktop still?

[Gwenkamol]

Nope, no weird characters in the folder's name or anything.
I can't import video at all in Pro Tools.
I tried to import video in Ableton Live as well, and it didn't work. I think it's related to a software problem on my PC, but I don't know why. Is it something missing maybe ?

[jivanroopa]

hi bro dd you find a solution ???
even i am facing the same thing unable to import manually nor shortcut key working

using Pt 12.5.0

this my system config

Model : Dell Precision M4800
Serial Number : 618****
Chassis : Dell Laptop
Mainboard : Dell 0T3YTY
Serial Number : /6183XZ1/CN1************
BIOS : Dell A06 01/02/2014
Intel Management Engine (ME) : 9.0.21.1462

System Memory
Total Memory : 8GB SO-DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz (4C 8T 3.3GHz, 3.3GHz/3.7GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC BGA1023

Chipset
Memory Controller : Dell Core4 (Haswell) DRAM Controller 100MHz, 8GB SO-DIMM DDR3 1.6GHz 64-bit, Integrated Graphics

Memory Module(s)
Memory Module : Samsung M471B1G73DB0-YK0 8GB SO-DIMM DDR3 2Rx8 PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : Dell Computer DELL P2419H
(1920x1080, 24.0")
Monitor/Panel : AU Optronics Generic PnP Monitor (1920x1080, F2J5X€B156HW2, 15.5")
Video Adapter : Intel(R) HD Graphics 4600 (160S 20C SM5.5 1.3GHz, 512kB L2, 2GB DDR3 1.6GHz 64-bit, Integrated Graphics)

Graphics Processor
OpenCL : NVIDIA Quadro K1100M (384S 2C SM1.2 705MHz, 2GB 2.8GHz/2.8GHz)
OpenCL : Intel(R) HD Graphics 4600 (160S 20C SM1.2 1.3GHz, 256kB L2, 1.6GB DDR3 1.6GHz 64-bit, Integrated Graphics)
D3D 11 : NVIDIA Quadro K1100M (384S 2C SM11.5 705MHz, 2GB 2.8GHz/2.8GHz)
OpenGL : NVIDIA Corporation Quadro K1100M/PCIe/SSE2 (2GB)

Storage Devices
Disk : HGST APPLE HDD HTS727575A9E362 (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache)
Disk : Samsung SSD 850 EVO mSATA 250GB (250GB, SATA600, SSD, SED)
Optical : HL-DT-ST DVD+/-RW GU90N (SATA150, DVD+-RW, CD-RW)

Logical Storage Devices
New Volume (D:) : 342GB (NTFS, 4kB) @ HGST APPLE HDD HTS727575A9E362 (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache)
Hard Disk (C:) : 232GB (NTFS, 4kB) @ Samsung SSD 850 EVO mSATA 250GB (250GB, SATA600, SSD, SED)
Hard Disk : 508MB (NTFS, 4kB) @ Samsung SSD 850 EVO mSATA 250GB (250GB, SATA600, SSD, SED)
New Volume (E:) : 357GB (NTFS, 4kB) @ HGST APPLE HDD HTS727575A9E362 (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache)
Hard Disk : 96MB (FAT32, 1kB) @ Samsung SSD 850 EVO mSATA 250GB (250GB, SATA600, SSD, SED)
Optical Drive (F:) : N/A @ HL-DT-ST DVD+/-RW GU90N (SATA150, DVD+-RW, CD-RW)

Storage System
Storage Pool : Primordial (931.52GB)

Peripherals
LPC Hub Controller : Dell ICH80 (Lynx Point) LPC Controller
Audio Device : Dell ICH80 (Lynx Point) HD Audio Controller
Audio Codec : Realtek Semi 0292
Parallel Port(s) : 1
Disk Controller : Dell ICH80 (Lynx Point) 6-Port SATA AHCI Controller
Disk Controller : Dell SD/MMC Card Reader Controller
USB Controller : Dell ICH80 (Lynx Point) USB3 xHCI Host Controller
USB Controller : Dell ICH80 (Lynx Point) USB2 Enhanced Host Controller #2
USB Controller : Dell ICH80 (Lynx Point) USB2 Enhanced Host Controller #1
SMBus/i2c Controller : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : AnyDesk v4 Printer Driver (600x600, Colour)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)

Network Services
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Network Adapter : Intel(R) Ethernet Connection I217-LM (Ethernet)
Wireless Adapter : Dell Wireless 1550 802.11ac (Wifi4 (802.11n/HT), AES-CCMP, 111Mbps / 78Mbps)
Battery : LGC-LGC3.0 DELL 49VTP 56.16Wh/4.51Ah

Operating System
Windows System : Microsoft Windows 10 Professional 10.0.19043