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#1
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Renewal problem
Renewed my Pro Tools Ultimate subscription this morning. The renewal is showing up in my account and the expiration date is extended but the renewal is not showing up in my ilok account where the old expiration date appears. Can someone advise as to how I get the renewed license into my ilok account? Thanks!
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Pro Tools Ultimate 2023.9 Dell Precision T7600 64 gigs of RAM Windows 10 Pro HD Native PCIe Lynx Aurora with LT-HD Apogee Mytek |
#2
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Re: Renewal problem
Thanks for renewing!
I think you might be referring to the Pro Tools HD Plan license. If so, this is normal. I believe that should renew while you are waiting for the Complete Plug-In Bundle. I did check the Release Limit date on your Pro Tools Ultimate Perpetual Bundle (seen using Show Details for the license/bundle in iLM) and that has been pushed out another year.
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#3
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Re: Renewal problem
Thanks for your help, Jeffro. I really do appreciate it but I have to say, this stuff has gotten so completely convoluted and difficult to understand that my head is spinning.
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Pro Tools Ultimate 2023.9 Dell Precision T7600 64 gigs of RAM Windows 10 Pro HD Native PCIe Lynx Aurora with LT-HD Apogee Mytek |
#4
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Re: Renewal problem
We hear you loud and clear. Too many similar names, which is part of the reason for re-branding (HD to Ultimate) and swapping the Complete Plug-In Bundle in for the Pro Tools HD Plan license.
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#5
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Re: Renewal problem
My expiration date shows 1st April 2019 in my Avid account and also on iLM, but when I try launching PT 2018.4 Ultimate, it asks me to ACTIVATE, but when I click and login with my iLok user name and says: "You don't have any licenses in your account..." and the only option that I can click on is Quit. I tried the Refresh thing (in iLok License Manager), but to no avail.
What should I do? |
#6
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Re: Renewal problem
Quote:
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#8
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Re: Renewal problem
Wasn't deleted. There has been some posts disappering after the forum maintenance and most are back but a few of the posts made thursday and friday may be gone. No one has deleted ay posts on purpose. Sorry for the troubles and hopefully the last of the issues has passed by now.
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
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