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  #1  
Old 04-20-2021, 03:52 PM
CHUCK ROCK CHUCK ROCK is offline
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Default system ID not accepted

my system ID is not accepted. ! ! ! !

can not get in touch with a real human on the phone ! ! ! ! !
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  #2  
Old 04-20-2021, 04:55 PM
sw rec sw rec is offline
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Default Re: system ID not accepted

https://duc.avid.com/showthread.php?t=300050
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  #3  
Old 04-20-2021, 10:47 PM
jonathan jetter jonathan jetter is offline
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Default Re: system ID not accepted

Happening to me too, for whatever that's worth.
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  #4  
Old 04-21-2021, 12:15 PM
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DigiTechSupt DigiTechSupt is offline
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Post Re: system ID not accepted

Quote:
Originally Posted by CHUCK ROCK View Post
my system ID is not accepted. ! ! ! !

can not get in touch with a real human on the phone ! ! ! ! !
Hello Chuck,

Pro Tools Software Update Plans and Subscriptions only include online (webcase) support. Please refer to https://www.avid.com/learn-and-suppo...-support-plans for this info. We checked your account and see that the Support Center link is not enabled so have reported this to our team to fix. We will start a support case on your behalf.

Best regards,
DTS
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  #5  
Old 04-21-2021, 12:17 PM
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DigiTechSupt DigiTechSupt is offline
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Post Re: system ID not accepted

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Originally Posted by jonathan jetter View Post
Happening to me too, for whatever that's worth.
Hello Jonathan,

Your Pro Tools Ultimate Update Plan is not showing the correct support entitlement. We have reported this to our team to fix it.

Best regards,
DTS
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  #6  
Old 04-21-2021, 08:55 PM
jonathan jetter jonathan jetter is offline
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Default Re: system ID not accepted

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Originally Posted by DigiTechSupt View Post
Hello Jonathan,

Your Pro Tools Ultimate Update Plan is not showing the correct support entitlement. We have reported this to our team to fix it.

Best regards,
DTS
Thanks- I appreciate it.

In the meantime though, filed a support ticket via web on 4/17.

Still no response as of yet.

Is that delay related to the same problem?
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