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Old 10-18-2021, 01:11 PM
AX Production AX Production is offline
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Default Pro Tools Ultimate subscription on hold because the payment was not successful

Hello,

our subscription got put on hold because we forgot to change the payment method on time. The automatic payment (Auto Renewal was On) with the old credit card was not successful. We then promptly updated our payment method to the correct one, but now it says the subscription is on hold. I gathered from here that the system will be triggered to process our payment again within 24-48 hours, but this is too late.
The problem is that our subscription expires tomorrow morning October 19th 2021 and we also have an important recording session tomorrow morning.

My case number is 04271231.

Your help is greatly appreciated.
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Old 10-18-2021, 10:36 PM
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jeffro jeffro is offline
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Default Re: Pro Tools Ultimate subscription on hold because the payment was not successful

Welcome to the community.

Found/escalated your support case and deposited temp licenses to get you through your session!
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Old 10-19-2021, 12:17 PM
AX Production AX Production is offline
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Default Re: Pro Tools Ultimate subscription on hold because the payment was not successful

Thank you for such a quick response!

Regards.
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