Unable to locate hardware

[bhospelh]

Hi all,

Last weekend, I pulled my desktop out to clean up the cables in back of it, including the USB cable for my MBox (I believe it is an MBox 2).
Today was the first time I've tried running Pro Tools since then. It refuses to run, giving me the "Unable to locate hardware" runaround instead. So, I assume it is not detecting the MBox.

Which is weird since Windows has absolutely no problem with it whatsoever. It gives me the MBox as a valid sound input and output device and lets me switch to it. No flagged driver problems in the device manager. Moreover, the lights on the MBox look normal when plugged in. It's only Pro Tools that doesn't recognize it.

I've restarted the computer (full restart) several times. I've tried different USB ports and cables. I uninstalled and reinstalled the driver (twice). This was the driver from the provided CD. Made sure the active sound device for Windows wasn't the MBox when running PT. Nothing worked.

I've had this computer for over a year and never had this problem. I didn't make any changes to it since the last time I used Pro Tools, except for unplugging all the devices (while powered off) and plugging them back in.

The only other thing I can think of is to try and take some isopropyl to the contacts in the MBox ports. But since Windows has no issue communicating with the MBox, I don't know that it's a problem with the hardware. I'll try it on my other computer that has PT installed and see if I get the same problem.

Maybe like magic it'll work fine again tomorrow, who knows.

But does anyone have an ideas? Any tricks to try? Is there some way I can check what hardware PT DOES recognize when it launches?

Any help would be greatly appreciated...

Thanks,
B

-- Some Specs
Windows 10
Pro Tools 11.3.1
Mbox 2
AMD Ryzen CPU