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  #1  
Old 04-17-2021, 05:13 PM
robpm9995 robpm9995 is offline
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Default iLok License not showing after purchase

I recently purchased a subscription to Pro Tools 2021.3 When I go to open Pro Tools, it has me sign into ILok and it says I don't have anything available. When I got to the License Manager, nothing shows up even after opening up a cloud session and being in automatic mode. My ILok IS linked on my Avid account, but the license isn't showing up.

I have opened a case and the number is: 04153716
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Old 04-17-2021, 08:27 PM
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jeffro jeffro is offline
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Default Re: iLok License not showing after purchase

Welcome to the community.

You have 2 iLok accounts - sign in with your email address as your iLok User ID and you'll see your licenses.
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Old 06-08-2021, 09:50 AM
osoviecki osoviecki is offline
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Default Re: iLok License not showing after purchase

I have the exact same problem, I tried to sign in with my email adress (as jeffro adviced) but it doesn't work, I can only sign in with my user name. Did this problem got fixed?
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Old 06-09-2021, 09:41 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: iLok License not showing after purchase

Quote:
Originally Posted by osoviecki View Post
I have the exact same problem, I tried to sign in with my email adress (as jeffro adviced) but it doesn't work, I can only sign in with my user name. Did this problem got fixed?
Hi, we can't find any active subscriptions or recent orders under the Email you registered with the duc. Are you using a different Email? Please update your duc account's Email with the correct one so we can check on this further.

Thank you
-Tope
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