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#1
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Cannot Link Pro Tools with iLok
OK, so I purchased a month subscription to PT Artist. When I try to activate and link my account to ilok on Safari, I get the error: "cookies disabled" I checked in safari preferences and cookies are not blocked, but I keep getting the error.
I logged into my AVID account on Chrome browser and Firefox, but PT Artist is not listed in my products. Not sure what is going on here. |
#2
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Cannot Link Pro Tools with iLok
OK, so I purchased a subscription to PT Artist. When I try to activate and link my account to iLok on Safari, I get the error: "cookies disabled." I checked in safari preferences and cookies are not blocked, but I keep getting the error.
I logged into my AVID account on Chrome browser and Firefox to link to iLok and activate, but PT Artist is not listed in my products. This shouldn't be so hard. Can someone explain what the glitch is? Safari - cookie issue: https://photos.app.goo.gl/Ps8UqdDh8wc28JQh8 Firefox - doesn't list my Pro Tools product: https://photos.app.goo.gl/NYQXStwnKHxr4Y116 Last edited by stickleback; 07-05-2022 at 08:25 PM. Reason: photos didn't show up |
#3
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Re: Cannot Link Pro Tools with iLok
Why don't you use the iLok License Manager application instead? You'll find it in your applications folder.
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Mac mini M2 16GB RAM macOS 13.4.1. PT Studio 2023.6. Topping E30 II DAC, Dynaudio BM6, 2 x Artist Mix, SSL UC1, Control on iPad. |
#4
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Re: Cannot Link Pro Tools with iLok
Exactly. I don't see a way to even do it on the iLok site. You can login to your account and look at things but there's no way to deposit a license on an iLok from the website. If the OP gave his iLok account name when getting PT then it should automatically be in his account - all he'll have to do is to open the ILM s/w and activate the license to his iLok.
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#5
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Re: Cannot Link Pro Tools with iLok
If the OP is very new to iLok and how it works, maybe hit youtube and check out some video tutorials? It can be a bit daunting at first. In any case, I would start with iLok Manager software(and your iLok plugged in) and use your redemption code to activate the license, then drag and drop it to your iLok
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#6
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Re: Cannot Link Pro Tools with iLok
I see you have 2 Avid accounts - the one with the Pro Tools Artist product and your support case has a typo in the email address, so that's why you're not seeing your product when signing in with your correct email address or getting the case notification. I'll let the CS rep know and we'll help get this sorted out.
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#7
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Re: Cannot Link Pro Tools with iLok
Ahhh I entered the wrong email address. Please let me know if there is anything further I need to do. Thank you.
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