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Old 09-03-2021, 11:23 AM
Dough Dough is offline
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Join Date: Sep 2021
Location: Rutherford NJ
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Default Pro Tools Perpetual License Disappeared from ILok Account

Hi I teach music technology. I don't use Pro Tools often at home but I do have a perpetual license and I wanted to see what is new in the latest version before the school year starts. I tried to open Pro Tools for the first time since I renewed my annual upgrade and support plan in June but Pro Tools said it couldn't find my perpetual license on my iLok or in the cloud. I opened the iLok license manager and the license is not showing anywhere in my iLok account. I have owned Pro Tools since at least 2009 and have never experienced this issue before.

Any help will be greatly appreciated. Thank you.
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Old 09-03-2021, 12:43 PM
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jeffro jeffro is offline
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Default Re: Pro Tools Perpetual License Disappeared from ILok Account

Welcome to the community. Will check into it and reply via support case - please watch your email or check/update your case via the Access the Support Center link in my.avid.com.
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Old 09-03-2021, 01:52 PM
Dough Dough is offline
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Default Re: Pro Tools Perpetual License Disappeared from ILok Account

Thanks for the quick response Jeffro. That got it up and running.
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