No license despite active subscription

[djanogil]

Hi,

I have a subscription which according to my account on avid.com is active and expires August 27 , 2024.

However the last few days I received warnings when opening PT that my license was about to expire.

This morning I come to the studio and PT says I have no active licenses.
So I had to purchase a new yearly subscription , now I have two subscriptions!!

And besides I have auto-renewal on, so why did this even happen ?
And how do you contact human beings directly at Avid ??

Thanks for your help I'm getting so p****d off with Avid and their licensing schemes..